📱 Kia Access — Monthly Reviews
2026-05 (May 1 – May 31) · 249 review(s) · App Store + Play Store (US)
📊 Monthly summary
249 Reviews | 2.96★ Avg rating | 112 Low (1–2★) |
vs last month Reviews +59 ▲ · Rating ±0 · Low +20 ▲
📊 Last 6 months trend · Avg rating by store
🍎 App Store Avg 2.7★ · 294 — | — | — | 2.7 | 2.9 | 2.6 | Dec 0 | Jan 0 | Feb 0 | Mar 91 | Apr 100 | May 103 |
| 🤖 Google Play Avg 3.1★ · 804 3.0 | 3.1 | 3.3 | 3.2 | 2.9 | 3.2 | Dec 147 | Jan 135 | Feb 126 | Mar 160 | Apr 90 | May 146 |
|
🍎 App Store 103 · 🤖 Google Play 146
⚠️ App Store: the API only provides reviews back to May 1, so this period may not be fully covered. The count shown is a lower bound.
⚠️ Play Store: the API only provides reviews back to May 1, so this period may not be fully covered. The count shown is a lower bound.
Overall 4.72★ · 418,304 reviews · Current v7.31.1
🚨 Attention needed — 52 review(s) at 1–2★
| ★★★★★ |
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24 |
| ★★★★☆ |
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12 |
| ★★★☆☆ |
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15 |
| ★★☆☆☆ |
|
8 |
| ★☆☆☆☆ |
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44 |
★★★★★ More options
Wish u could do a bit more from the app
— Crest224 May 31 · v7.28.0
★★★★★ StellaBGrace
I love it.
— sisterstellb May 31 · v7.28.0
★★★★☆ Apple CarPlay
Keep having issues with Apple CarPlay connecting
— Samelense May 31 · v7.28.0
★★★☆☆ Time
Takes too long to load. Also, why do we have to hold the button down.
— SamFruitPunch May 31 · v7.28.0
★☆☆☆☆ They made bad WORSE
This trash app has gone to INSUFFERABLE. what API SDK update? On the latest iOS this garbage crashes, fails, and throws out of band errors.
It’s either the APP, or the web service, or BOTH.
trash.
— JLdog May 31 · v7.28.0
★★★★★ Great App
This is a great, tells you everything you could want to know about your car. Remote start with multiple ventilation settings. Provides service updates, can schedule appointments through app.
— Lost Lion 72 May 31 · v7.28.0
★★★☆☆ Charging Needs Improvement
The charging schedules for EV are not well thought out. Setting on peak hours applies to Sat/Sun. I’ve never lived anywhere that the electric company charges peak rates on the weekend. Thus I have to manually force charge during those time periods.
Also I’m not sure why I have to set departure times. If it is off peak hours, charge. If it is on peak, don’t charge. Why over complicate things?
Third, we have super off peak hours that are even more desirable to charge during. Unfortunately, no way to configure in the app.
— Sjfifmejc May 31 · v7.28.0
★★★☆☆ Totally happy until recent issue
This app was absolutely wonderful for almost 9 months. But now the app just keeps crashing and will not stay up long enough to access any of the convenient features.
I have tried accessing and using on several different Apple devices, but the same issue keeps happening:(
— Trisann M. May 31 · v7.28.0
★☆☆☆☆ Terrible $price and app
Paying $20+ a month for some bs. The app doesn’t work half the time.
— Botabaddie May 31 · v7.28.0
★★★★★ T
Love the app
— T.L.C.Jr May 31 · v7.28.0
★★★★★ My Favorite Features
Love the app. I use it just about everyday. I love that it keeps me up to date on everything with this car. Great features for sure.
— Raükstar CEO May 31 · v7.28.0
★☆☆☆☆ Not working
App keeps shutting down. And no update for it. How can I use this when I really need it?
— rmantu May 31 · v7.28.0
★★★★★ Vehicle connection is inconsistent
Compared to the Tesla app, the Kia one is pretty sad. The app data does not dynamically update, and oftentimes it fails to update when refreshing or even restarting the app. Vehicle data is often hours old and commands sent from the app frequently fail without any error messages.
— Number 17 Large May 31 · v7.28.0
★★★☆☆ Frustrated
Two things. The remote start only lasting 10 minutes is frustrating. Also the number of times I am kicked off the App is ridiculous. It signs me out every week or so.
— Westy McB May 31 · v7.28.0
★☆☆☆☆ If I could give it 0 stars I would
If I could give it 0 stars I would. Always having us sign back in. Takes forever to load. Worst app.
— Triton 2013 May 31 · v7.28.0
★★★★★ My Kia Soul GT
The app is very handy. On cold and hot weather. It also tells me if there is a problem with my car. I love the functionality and convenience of it.
— The Sab Man May 30 · v7.28.0
★★★★★ It is good
It is good fast delivery good price
— Scrot419 May 30 · v7.28.0
★☆☆☆☆ I can’t even enter the last digit of my phone number
I live in Kuwait and I added the three digits for the phone code and it’s not letting me enter my full phone number. I can’t even create an account. I hope this issue can be fixed 👎🏻👎🏻
— chimchim_trash May 30 · v7.28.0
★★★☆☆ KIA Access App
it needs a Tesla & iPhone ReHab. Like all the KIA tech in my EV6 it’s a generation or more behind my old Tesla and my iPhone in the User Ease Interface. Every action requires 2-3 Steps. The app constantly disconnects and is hard to log into. It takes 23 steps to stop charging the car with the phone and you cannot do it from the key fob. It’s hard to stop & start charging from the car. The car takes 2-3 steps to turn off and on. It could be much easier, faster and quicker than the present software GUai and OS.
— KIA App Needs ReHab May 30 · v7.28.0
★★★★★ Servicio
Excelente servicio atención y muy amables
— Mama🙊 May 30 · v7.28.0
★☆☆☆☆ Price to high
I love this app until it expired and then I had to pay to have everything work my car. The price is outrageous. It’s ridiculous. Should make it more reasonable so people would actually want to have it. I’d pay five dollars monthly but no more than that.
— Storey28 May 30 · v7.28.0
★★★☆☆ Too Little Too Late
I love the features of Kia Access. However, considering that commands take so long to execute and often fail it is way overpriced.It feels unreliable and I frequently give up and just take care of it manually. Given the price of new cars today you should be doing more for your loyal customers not charging them a subscription for an unreliable product.
— Warrior_av8r May 30 · v7.28.0
★☆☆☆☆ Stupid company
They suck
— Valerie4013 May 30 · v7.28.0
★☆☆☆☆ Slow and terrible
Made by people who have wondered “what if you could be forcibly logged out of your car keys?”
— vbstr May 30 · v7.28.0
★☆☆☆☆ Dismal Archaic Feature Set
Exceptionally frustrating. My car won’t even lock itself after I get out with my phone. For a $80k car, I expected more.
— BestJP55 May 30 · v7.28.0
★☆☆☆☆ Sucks
It never works
— whyareanicknamestaken May 30 · v7.28.0
★★★☆☆ It gets the job done
Eventually. Most of the time.
— TheBrain0110 May 30 · v7.28.0
★★★★★ Great vehicle app
Love my Kia and the app is one of the best car apps I have used.
— HansenHawk May 30 · v7.28.0
★☆☆☆☆ Good app but maintenance outages are unacceptable
It’s 2026. Your app should be highly available when one segment is down for updates another segment should kick in. The fact that maintenance occurs almost nightly is unacceptable.
— samiam685 May 30 · v7.28.0
★☆☆☆☆ New app is an abomination
Kia has outdone themselves. 99% of app use was to check estimated range. Latest app version has removed this (or hidden it EXTREMELY well)
Don’t pay for this app’s annual subscription
— dwormuth May 30 · v7.28.0
★★★★☆ Good but overpriced
I really like the app and understand some type of charge for the premium features but the current cost is ridiculous.
— ilmateo May 30 · v7.28.0
★★☆☆☆ Kia App
Don’t like that you have to log in each time you want to use the app. Once a log in is confirmed during initial set up, you shouldn’t have to constantly re-log in!
— BritKia26 May 29 · v7.28.0
★☆☆☆☆ Kia connect does not work!!
I have not been able to connect to my car for a month, I call for updates on the issue and I am told it’s being investigated….zero updates, and zero connection. This will end up being my last Kia, I like the car but when it’s features don’t work🙁🙁
— j obx May 29 · v7.28.0
★★★★☆ Shut off time
It would be better if the vehicle didn’t shut off after 10 minutes. If you could make it longer than 10 minutes that would be cool.
— LIMPIKUS May 29 · v7.28.0
★★☆☆☆ Problem
Every time I update feature is missing or inadequately displayed. Fuel gauge reads 0% when I have a full tank. Very disappointed in this app.
— NLP023XL May 29 · v7.28.0
★★★★★ Best car ever
I am really enjoying my Kia, I can’t control it within my home and on my phone as well. Love it 😍!
— chasgrd May 29 · v7.28.0
★★★★★ Surprised
I just bought a Kia Sportage Hybrid and have to admit that I'm impressed with the Kia Connect App. It offers a lot of features. However, the watch app companion has room for improvement. This is why I did not give the app 5 stars. The features are packed onto one page and thus it is too small to see everything. It needs to be increased so the features are easier to see. Multiple pages would work as well.
— Professor Sprankle May 29 · v7.28.0
★☆☆☆☆ Update
Updated app and now it no longer opens. Deleted and reinstalled still doesn't fix the problem. Don't update your app.
— Joaquin 057 May 29 · v7.28.0
★★★★★ Súper útil
Muy buena app funciona muy bien puedes controlar todo desde la app actualizaciones constantemente
— Mafuponce May 28 · v7.28.0
★☆☆☆☆ Options
So many options that I want and I don’t have or have access to then Can someone help me purchase
— Jesse73Apple May 27 · v7.27.0
★★★★☆ Is it possible
Question I have a 2025 K5 GT line is it possible to add the cluster the ability to change its color only red green and yellow I would like more colors added to the cluster that would be awesome with the technology it would be easy to add it in
— SERVING BULL3TZ May 27 · v7.27.0
★☆☆☆☆ App is now Dangerous
On multiple occasions this app has given the wrong battery state of charge for my EV9. This is after manually hitting refresh and pulling down to refresh. The app shows last update as ‘Now’ but the battery level is wrong. And not a little wrong, it has shown 70%+ charge when the car is closer to 40%. This is bad when you find out the next morning getting ready to drive to work and realize you don’t have enough charge to make it to work and back. That you have to find a charger either in the way to work or back home.
This is on top of the other annoying things this app does. Can pop frunk but not rear tailgate. It does not tell you the car temperature but it knows it, because if you slide the custom climate setting it will change from cool to heat at the car’s current temp (without the need to turn on the car). The car only supports two named drivers when this is a software limitation; I can share the digital key to as many people as I want.
— Lugor May 27 · v7.27.0
★★★★☆ Great, but with 1 major annoying issue
The app notifications preferences reset every once in a while. I assume when the app gets updated. Please fix this issue I don’t enjoy getting an email every time I send a command to my vehicle.
— JAYUSMC85 May 27 · v7.27.0
★☆☆☆☆ Horrendous and unreliable
Since I leased the EV6 the App has been buggy and now it has spontaneously dropped my car and won’t recognize my car as mine. It now says my car belongs to someone else. It also will not recognize or allow me to add my wife as a user. Despite hours on the phone with the help desk it’s been no use. I really like the car, but the app is a big part of the ownership experience and this app is terrible. If I’d known how bad it is I wouldn’t have leased this car. It’s honestly embarrassing that Kia has put this app out there. If I could, I’d return the car and get something else, that’s how frustrating this experience has been.
— Buggy and unreliable May 27 · v7.27.0
★☆☆☆☆ MyQ won’t connect
After nearly an hour on the phone with Kia, my Kia Access App won’t connect with MyQ. Rather than a solution I have a work ticket. Frustrating for a new car. Guess I’ll use the remote that came with the door.
— Foureasts May 26 · v7.27.0
★☆☆☆☆ CANT ACCESS CAR!!
My husband is primary on the car and on the app. We have added myself several times and also called Kia several times every time I try to use the app it never works and I have to end up having a code sent to my husband, which is very inconvenient. Worst app I’ve ever had with a vehicle.
— Eauxbehv May 26 · v7.27.0
★☆☆☆☆ why I have to pay for it
I don't understand why I have to pay for it , I already paying for the car!!
— so hgg May 26 · v7.27.0
★☆☆☆☆ Pay more for what you purchased
When you pay full price and receive a fully functional car it should stay that way. Instead, Kia turns features off and says they’re available as a subscription. Not unique to Kia but fully unacceptable.
— U_Can_Do_Better_4SureKia May 26 · v7.27.0
★★★★★ The Montgomery county Police MD love this app
Tho they have root access using. They even make the engine rev. All this was so he could secure 1 woman .
— LiamPapa6 May 25 · v7.27.0
★☆☆☆☆ $$
The amount you have to pay for Kia connect is ridiculous you bye a car that has all these features like locking it or starting it from your phone then want to charge you about 200 bucks to use it……STUPID think I paid enough for the damn car already
— Tina45mad as hell May 25 · v7.27.0
★★★★★ Love it
Love it
— jhandteri May 24 · v7.27.0
★★★★☆ Good, but….
This app provides a lot of very nice features. The only thing I don’t like is how often it logs you out. It seems I have to re-login all the time. Sometimes even before I’ve left the app.
— Happy2th May 23 · v7.27.0
★★☆☆☆ Doesn’t function
Ap does not function, hard to access, service appts never able to get spot, warranty not real, car is plastic
— 😘😁a😞😌😒😜😜😜😘😚 May 22 · v7.27.0
★☆☆☆☆ i’m irritated
this app looks nothing like what the app store presents. I have updated multiple times and i still don’t have most of the features it says you should.
— Tyana Lache May 21 · v7.27.0
★★☆☆☆ App not working
The app stops working randomly. Not sure who to connect with?
— Kaur.sim May 21 · v7.27.0
★★★☆☆ Disappointed
I have the premium subscription and have been pleased with it until the last several months. Updating status and location keeps returning a repeated “We cannot process your request. Please try again.”reply. No other diagnostic, no alternative, no suggested remedy. Very frustrating, to the point of perhaps canceling the subscription.
— Carnival driver May 20 · v7.27.0
★★☆☆☆ Connectivity
Poor vehicle update status, poor connectivity, frequent errors "cannot process request". Since the latest update, I can't even locate vehicles nor can I switch the vehicles page. The app just crashes out.
— sar_ahyoung May 19 · v7.27.0
★☆☆☆☆ 2020 Kia failures
Since 2020 we purchased the Kia Telluride with the remote start being your cell phone. There has been numerous problems with the key system of getting a hold of your car. You can drive it here and then go to restart it or check on stuff and it would say you need to go out and move your car
— maxabby56 May 19 · v7.27.0
★★★☆☆ Widgets Are Bugged.
Overall love the app and have been using it for some years now. But I have noticed that with the widget that shows battery/fuel amount. Since I drive a gas powered car the widget always shows that my fuel amount is at 0%. Even after refreshing and reapplying the widget.
— AgentSony May 19 · v7.27.0
★☆☆☆☆ Booo
I love the app but I can’t update my card info without calling. That’s ridiculous
— I'm annoyed with this app May 19 · v7.27.0
★★☆☆☆ Used to work great
This app used to work perfectly. Then for whatever reason it barely functions at all anymore. I’ve tried uninstalling it several times. Not sure what’s up Kia?
— ListenClosely May 17 · v7.27.0
★☆☆☆☆ Need to continually re sign in
Why do I have to sign in all the time?
— BaFeRtYu May 17 · v7.27.0
★☆☆☆☆ Not updating
Haven’t been able to get charge amount or send remote commands since 4/17
— mfcgo May 17 · v7.27.0
★☆☆☆☆ Unreliable
Worked great for about two weeks after I purchased my vehicle, and now it’s just a constant string of “cannot process request”. I’ve uninstalled and reinstalled the app and didn’t fix it. Just a waste of space on my phone at this point.
— Linyeve May 17 · v7.27.0
★☆☆☆☆ Terrible
This app is terrible. Consistent pop up that states it is “cannot process request”.
— 24CM42 May 16 · v7.27.0
★★★☆☆ Good but could be much better
App for phone is good but Apple Watch app terrible because it’s sooooo tiny. Need good watch app because I use that more than phone app.
— Bald_gy May 16 · v7.27.0
★★★★★ Service
Excelente muy satisfecho con el servicio
— Sana Hanna May 15 · v7.27.0
★★★☆☆ Updates
When trying to update, system does not always work, today could not get code to verify email
— Wem17 May 14 · v7.27.0
★☆☆☆☆ Multi factor
You are making the use of this app frustrating.
— Benito2106 May 14 · v7.27.0
★★★★★ EV9
I love this product
— John's wife Kim May 13 · v7.27.0
★☆☆☆☆ KIA Sorento
We loved the car BUT then going down the highway 65 mph car computer crashed and made car come to a complete stop in the blink of an eye. Dangerous car. Would never buy a KIA again. Unsafe at any speed.
— McAxal May 13 · v7.27.0
★☆☆☆☆ I love when apps don’t work
Repeatedly being told cannot process request is like my favorite thing and paying for a service that routinely won’t let me use it is the chefs kiss. In case you couldn’t tell this is sarcasm. fix your servers!!!!!
— Johnnies15 May 13 · v7.27.0
★★★★★ Awesome
Totally like the app. From making a payment keep an eye on the car the Service everything awesome.
— 1234567tt77 May 11 · v7.27.0
★★★★★ My KIA
This has to be one of the best cars I’ve ever owned. And I have owned quite a few. I enjoy driving it every day. I think I would’ve even picked it over a Cadillac and I appreciate employees for helping me out with everything. They are great there thank you.
— Darkestdawn1963 May 11 · v7.27.0
★★★★★ Nice to see everything on the phone
I just wish you can upgrade the software for the car through the app
— ChrisTKH6877 May 11 · v7.27.0
★★★★☆ Kia app
It’s got a bug in the software cause when I go to open the app sometimes it says sorry can not process your request please try again and it’s getting kinda old can it be fixed soon
— Fruitness May 11 · v7.27.0
★★★★★ Best Car app
Good review
— Derek Benefo May 11 · v7.27.0
★☆☆☆☆ Kia EV 6 software update problem
Ever since I installed the latest software update, the Bluetooth connection in my car keeps stopping, and I suddenly lose access to both the map and other features. Please re-release the latest update for Kia vehicles and fix this issue.
— MellJuly May 10 · v7.27.0
★☆☆☆☆ CAN NO LONGER LOG IN
App asks me to reset password and says it will send a code to my email yet never sends it. The link for assistance on the App Store gives an error code. I can change my password on the website, but it still won’t let me log in to the app itself. Tried deleting the app. There is no link to contact support on the app or the App Store. It worked great before a few days ago.
— Monkeycontrolcentral May 9 · v7.27.0
★☆☆☆☆ doesn’t work doesn’t connect doesn’t do right mileage fix this
0
— hellsantaa May 9 · v7.27.0
★★★★★ Great technology
Kia has really made an investment and their technology platform for their vehicles. I’m very pleased with the capabilities of my 2027. Telluride.
— JB-Ohio-777 May 9 · v7.27.0
★☆☆☆☆ Digital services
Being forced to pay a monthly subscription to use features already built into my own vehicle is ridiculous. Remote start, climate control, navigation-connected features, and app access should not become locked behind ongoing fees after purchasing the car.
Kia markets these digital features as part of the ownership experience, then turns around and charges customers recurring subscriptions just to continue using hardware and software the vehicle already has installed. It feels less like customer support and more like holding basic convenience features hostage.
The pricing keeps increasing while many owners only use a handful of functions like remote start and vehicle status. Features that used to simply work with key fobs or built-in systems now require another account, another login, and another annual payment.
The app itself is also inconsistent at times, with delays, connection failures, and subscription confusion that make the experience even more frustrating.
Customers already spend tens of thousands of dollars on these vehicles. Constantly adding subscriptions to basic ownership features is a bad direction for the auto industry and leaves owners feeling nickel-and-dimed long after buying the car.
— Adam_hustead May 9 · v7.27.0
★☆☆☆☆ Upgrades?
Glitchy and as a second user, my app is asking every other day for verification from my partner. Also it would be helpful if you used better metals and engineering in the seat motor and ramps as ours and many others are required to be rebuilt and will only move on one side which will decrease driver safety if the driver can’t properly position their foot on the petal.
— north woods minerals May 7 · v7.27.0
★☆☆☆☆ No longer works
Not sure what you did to update this but you can no longer log in.
— sexylikepink May 7 · v7.27.0
★★☆☆☆ Diagnostic Codes Gone
app used to list DTCs if there were any. with new update, it no longer does.
— poetik517 May 7 · v7.27.0
★★★★★ Kudos
Absolutely love this app!!!
— Shaylokitty May 7 · v7.27.0
★★★☆☆ Want better access
Just wish better access was available at less expensive costs
— GMoney0927 May 7 · v7.27.0
★☆☆☆☆ Worthless
This app is completely worthless unless you pay extra for insignificant features that you’ll probably rarely use.
And considering the price of the vehicle, these features should be standard equipment.
— mprrll May 7 · v7.27.0
★★★☆☆ Nice but glitches
I do appreciate the convenience of the app to remote control the car but there are some glitches that need to be worked out. Several times it has told me my car was left unlocked when it was locked. Not nice getting that scare and on top of that when I try to remote lock it it says one or more of the doors are open. Every time I have gone back and checked and all doors were closed and locked. Very frustrating. Otherwise no issues with the app.
— CherielovesJesus May 4 · v7.27.0
★★★★☆ Great app for remote control of vehicle.
This app grants remote start, monitoring, and more. Good remote response time. It would be nice to have the remote moving controls from the app as well. Hopefully, that comes soon.
— Papi-Jr May 4 · v7.27.0
★☆☆☆☆ Signing in
Please update app to avoid having to sign in every. single. time you leave the app. I know I sound super bratty here but it’s really quite annoying!
— ocrazyhearto May 3 · v7.27.0
★★★★☆ Lots of features & bugs
It’s a wonderful app but recently almost every time we ask to update car status it gives us an error ‘We cannot process your request. Please try again.’ And it does help not show car location or accurate charge status.
— Droros May 3 · v7.27.0
★☆☆☆☆ Not super useful
The ability to turn the car on is the most useful feature, but it works about 10% of the time. Other than that, the ability to find your car is nice, but the app is pretty much useless aside from those two features.
— Nbcfrustration May 3 · v7.27.0
★★☆☆☆ Needs Work
If you’re coming from a Tesla to this be ready for a horrible experience. The app is really slow, and I mean you might as well go run upstairs and get your keys instead of hoping you can remotely unlock your car. Half the time the remote commands timeout, so hopefully that “Charge Now” command outside your scheduled charge actually went through.
— 323tacoman May 2 · v7.27.0
★★★★☆ Cool Features
It’s nice as long as it works and updates a few things are odd to navigate like the Kia Store you have to back out completely some days the vehicle won’t update
— EV9 Keys May 2 · v7.27.0
★★★★★ Great work by KIA
This vehicle app is absolutely amazing. KIA you did an amazing job. Congratulations. Well done.
— Babbagenshahaha May 2 · v7.27.0
★★★★☆ It’s Okay
The app is okay as of now for me. I can do almost everything I need so there’s that. My main complaint is the one feature I mainly used the app for disappeared after the last update. Idk if it’s a bug or if they just discontinued it for my specific car but a heads up and a little more help from customer service would have been nice.
— TayyTayy🥰 May 2 · v7.27.0
★★★☆☆ Not great
Kia needs to learn how to run a reliable service. This app is pretty unreliable :-/
— yogababa123 May 2 · v7.27.0
★☆☆☆☆ After paying, it stopped working
My free subscription ran out so I bought an annual subscription. Now nothing works and when I try to update it says “we cannot process your request please try again” for a month.
— TreeBricker May 2 · v7.27.0
★★★☆☆ Kicked out
I was kicked out of the app while out for a run and couldn’t get into my vehicle.
— ChristensenK May 1 · v7.27.0
★★★★☆ Better than average
What I’d like to see is EV navigation in app that supports stop overs so i can plan both ways of a journey. I also want to be able to adjust the charging schedule from in app and have the ability to charge now to override the schedule for an immediate charging need without having to turn the schedule off. I’d also like to see the removal of the on/off button in car like is common in other EVs. The system boot up takes too long when I’m in my garage as I have to wait 20 seconds before I can get to have it openn my garage door.
On your EV charging station map you are showing peak power at NACS Tesla sites which is not achievable for the 800v EV6 to achieve. It needs to know what model I have and adjust. I also want to be able to say what adapters I have so you can route me to a CCS site with faster speeds.
— Bladewil May 1 · v7.27.0
★☆☆☆☆ Bad app
Paid $100 and app has NEVER worked.
— LAXstar35! May 1 · v7.27.0
★☆☆☆☆ It s should be free
Not worth paying for.
— Notakiafan May 1 · v7.27.0
Overall 4.66★ · 99,555 reviews · Current vVaries with device
🚨 Attention needed — 60 review(s) at 1–2★
| ★★★★★ |
|
56 |
| ★★★★☆ |
|
14 |
| ★★★☆☆ |
|
16 |
| ★★☆☆☆ |
|
20 |
| ★☆☆☆☆ |
|
40 |
★☆☆☆☆
ugh. it won't let me activate
— Brandy Jo May 31 · v7.28.0
↳ Developer reply (Jun 3)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
Absolutely none of the functionality works! They claim you can do all these things remotely but they almost always fail to connect or error out when you actually try to use them.
— Justin Sanders May 31 · v7.28.0
↳ Developer reply (Jun 3)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★☆
Something changed recently, and I have to dig down to find time to SOC set point when it is charging.
— Matthew Fleming May 31 · v7.28.0
↳ Developer reply (May 31)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
should be free like Tesla but seems to work
— Brian Caines May 31 · v7.27.0
↳ Developer reply (May 31)
The Kia Connect service has been a trial then paid subscription on equipped vehicles since 2019, and has similar pricing to that of other manufacturers. If you have any questions, please message us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
Rather kludgy , particularly with a new update that requires extra steps just to get to the actual menu.
— Peter Heinecke May 30 · v7.28.0
↳ Developer reply (May 31)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★☆☆☆
Was better got worse. Not sure why I pay for this
— Keith Smith May 30 · v6.4.0
↳ Developer reply (May 30)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
very good app
— Jose Anaya May 29 · v7.27.0
↳ Developer reply (May 30)
Thank you for your support! ^KW
★★☆☆☆
The app works with My EV9 really well. I wish it would always keep me logged in though. The widget for the app is worthless. It always loses connection to your account so you have to load the app to login and select your car everytime you want to see anything in the widget which makes the widget worthless.
— Miqueas Corral May 29 · v7.27.0
↳ Developer reply (May 30)
The app will sign out for security purposes. If your phone has Biometrics, you can use those to sign into the app quicker. If you have any questions, please message us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
try to download, saying not available in your country??? in AMERICA
— Spirit Sensei May 29
↳ Developer reply (May 30)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
decent functionality, but several annoying behaviors. For example, I have only one kia. But the app constantly asks me to select my vehicle from a list of one before I can get access to the vehicle functions. This might make sense if I had two or more kias, but is nonsensical for one vehicle. Even for more than one, it should always default to the last vehicle and simply provide an easy way to switch to another vehicle. Don't force the user to make unnecessary selections.
— Brian Edge May 29 · v7.28.0 👍 3
↳ Developer reply (May 30)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★☆☆☆
Neat features, especially starting your car to heat or cool it. The app keeps sending push notifications about my door being left unlocked even though I have turned off notifications for that in the settings for both phone and email. It's extremely annoying.
— Samantha Magnuson May 28 · v7.27.0
↳ Developer reply (May 30)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
It's fixed now. It turns out that even after getting everything matched up, I still had to wait for the system to finish syncing.
— Tianran Jin May 28 · v7.27.0
↳ Developer reply (May 30)
Thank you for the update! Please don't hesitate to contact us if there are any other issues at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★★★
so convenient when I forget to lock my car
— Kimberly Mlazgar May 28 · v7.27.0
↳ Developer reply (May 30)
Thank you so much for your review! ^KW
★★★★★
easy to navigate with great features
— annisha williams May 28 · v7.27.0
↳ Developer reply (May 28)
Thank you so much for your review! ^KW
★★★★☆
just a few bugs. I love the convenience of not having to carry a fob. The alarm sometimes goes off when getting back in the car. I haven't figured out how to touch the phone to the door handle to lock and unlock and it has completely locked me out once or twice telling me to move the car to a better Wi-Fi connection. I look forward to just those few corrections.
— Vicki Anderson May 27 · v7.27.0 👍 2
↳ Developer reply (May 27)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
Had to go through 2 reps. The 1st, some girl, was sorry. She even cut me off. The next guy was good 👍🏽 He set me up with a tow.
— TruBluRasta May 26 · v7.27.0
↳ Developer reply (May 27)
Thank you for your feedback! Please contact us if you have any questions at 844-886-9411 ^KW
★★★★★
love it
— brian adams May 26 · v7.27.0
↳ Developer reply (May 27)
Thanks for your love! If you have any questions, please contact us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★☆☆☆☆
I hate it. it is blowing up my phone to say the doors are not locked.
— karen currie May 26 · v7.27.0
↳ Developer reply (May 27)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Perfect for my needs.
— Jeff Papas May 26 · v7.27.0
↳ Developer reply (May 27)
Thank you for your support! ^KW
★★★★☆
it was cooler when I didnt have to select my vehicle everytime. Now I do and its the only car on my account.
— Manny Osuna May 26 · v7.27.0
↳ Developer reply (May 27)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★★
Great App. Works perfectly every time.
— Julie Krontz May 26 · v7.27.0
↳ Developer reply (May 27)
Thank you so much for your review! ^KW
★★★★★
I love it. It makes life so much easier! Especially living here in Arizona, where it gets so hot, you can remote start your car from your phone and cool down before getting in the sun. I'm an activities director for senior living, so I'm constantly out shopping and I am known for locking my keys in the trunk quite a bit. So with the remote lock and unlock, it makes my life cheaper and easier. Thank you, Kia
— jaime chen May 25 · v7.27.0
↳ Developer reply (May 27)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
Meh. Remote commands do not work consistently. Why do I have to select my vehicle every time I open the app now? I only have one vehicle.
— Geek HangOver May 25
↳ Developer reply (May 27)
Please message us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★★☆☆☆
app frequently is unavailable due to maintenance app is constantly sending to many notifications about the charging state of my EV (will send notification that the battery is at 96%, then a separate one that says it's at 98%, then one that says it's complete, then another that my doors are unlocked even though then have been unlocked for the last 10 hours in my garage) no option to suppress the door unlocked notification based on vehicle location have to select my car each time start the app
— Cliff Coleman May 24 · v7.27.0
↳ Developer reply (May 27)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
This app used to be reliable, but recent updates ruined it. It constantly forces me to log in manually, completely ignoring the fact that my phone is already password-protected. To make matters worse, it forces me to manually re-select my vehicle nearly every time I open it. I only own ONE Kia! Why do I have to select it just to start or stop the car? This clunky, repetitive interface is incredibly frustrating and defeats the purpose of convenience.
— Adam Corrigan May 24 · v7.27.0 👍 10
↳ Developer reply (May 27)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
wonderful
— Jessica Ellison May 24 · v7.27.0
↳ Developer reply (May 27)
Glad you like it! :) ^KW
★★☆☆☆
if I only have one vehicle, why does it continue to ask me to select a vehicle every time I open it? why does it forget my device every third time I use it? other than that, it's good
— Randy Teynor May 24 · v7.12.0
↳ Developer reply (May 24)
Please contact us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★★★☆
it works.
— Sally Brown May 24 · v7.27.0
↳ Developer reply (May 24)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
I really like this app
— Nokeya S. May 24 · v7.27.0
↳ Developer reply (May 24)
Glad you like it! :) ^KW
★★★★★
Great app I love it
— John Woods May 23 · v7.27.0
↳ Developer reply (May 24)
Thank you for your support! ^KW
★★★★★
Great App, KIA has come a long way.
— M Brady May 23 · v7.27.0
↳ Developer reply (May 24)
Thank you so much for your review! ^KW
★★☆☆☆
this app has many defects. However it wasn't providing incorrect info. After latest update, is providing incorrect information. my car is 100% charge and it is saying it is 29%. other day I was on a trip, I checked the app to know charging need, it showed range of 130 miles. when I got in car I was shocked to know it had range of only 80 miles, caused lot anxiety during that trip. Not a dependable app
— Amit Khare May 23 · v7.27.0 👍 2
↳ Developer reply (May 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
I love this application. It's very convenient and useful. Especially the remote start with climate settings that you can choose warm or cold. The location information is every accurate. It would be better if it can be free for lifetime.
— Max Xu May 23 · v7.27.0
↳ Developer reply (May 24)
Thanks for your love! If you have any questions, please contact us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★★★
Sportage is a super car with lots of important safety features we love. Has the auto stop feature that saves gas.
— Hubert Bullock May 23 · v7.27.0
↳ Developer reply (May 24)
Thanks a lot for your rating and safe rides :) ^KW
★★★★☆
malfunction every so often but over all pretty good app
— Heather Middlemiss May 23 · v7.27.0
↳ Developer reply (May 23)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
stop harassing me to give a review
— Todd McVicker May 23 · v7.27.0
↳ Developer reply (May 23)
Apologies, if you do have any questions about or have other issues with the app, please message us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
Great car for Ubering. Thanks for helping get car, Julio and ç
— Kai May 23 · v7.27.0
↳ Developer reply (May 23)
Thanks a lot for your rating and safe rides :) ^KW
★★★★★
Jesus is Awesome
— Joshuia James Higgins Jr. May 22 · v7.27.0
↳ Developer reply (May 23)
Thank you so much for your review! ^KW
★☆☆☆☆
there are so many bugs. I've paid for my subscription yet it wont let me log in, saying my email is invalid.
— Kari Dwyer May 21 · v6.14.0
↳ Developer reply (May 23)
Please send us screenshots and details on issues you may have experienced to us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★☆☆☆
the widget is not working correctly
— Jay Gonzalez May 21 · v7.27.0
↳ Developer reply (May 23)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
I hate how Kia tries to extort more money out of you to get most of the features out of this app. I mean, I paid $46K for my car. Isn't that enough?
— Gary Dye May 21 · v7.27.0
↳ Developer reply (May 23)
The Kia Connect service has been a trial then paid subscription on equipped vehicles since 2019, and has similar pricing to that of other manufacturers. If you have any questions, please message us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★☆☆
won't open 50% of the time. second driver feature does not work, cumbersome account creation. feels like it is 2008 and not 2026.
— Alexey Kudinov May 21 · v7.27.0
↳ Developer reply (May 23)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
sucks can't access anything
— MrMrs “Noneyabizness” Kro. May 20 · v7.22.0
↳ Developer reply (May 21)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
excellent 👍🏾
— James Simmons May 20 · v7.27.0
↳ Developer reply (May 21)
Thank you for your support! ^KW
★★★★★
Functional, Quick, Controlling. Can perform many functions and access features of your vehicle. Simple controls and quick response.
— JP AIII (Aus10Den) May 20 · v7.27.0
↳ Developer reply (May 21)
Thank you so much for your review! ^KW
★☆☆☆☆
I pay for this service and the app never works!!! It wants me to verify my email BUT NEVER SENDS TO CODE TO MY EMAIL! CALLER AND NOT RESOLUTION!!! THIS APP SUCKS.
— Alicia Thomas May 19 · v7.27.0
↳ Developer reply (May 20)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
loaded my bank card to be able to pay at the charger from the app and it didn't work at the electrify America stations. I still had to pull out my bank card and swipe it for it to work. zero Stars
— Iris Barrera May 19 · v7.27.0
↳ Developer reply (May 20)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Locked my car with my phone when I forgot!
— Parker Kindom May 19 · v7.27.0
↳ Developer reply (May 20)
Thank you so much for your review! ^KW
★☆☆☆☆
unable to log into account for over 3 days now. can't receive passcode email reset thru personal email
— Alan ok May 19 · v7.27.0
↳ Developer reply (May 20)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
very basic. frequently doesn't work. can adjust charge level
— mark winther May 19 · v7.27.0
↳ Developer reply (May 20)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
Opens up in a completely different app, then you have to shut it off, and then restart to get where you wanna get Trash app never works
— anthony lambruno May 19 · v7.27.0
↳ Developer reply (May 20)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Great Customer Service!!
— Kelly White May 18 · v7.27.0
↳ Developer reply (May 20)
Thanks a lot for your rating and safe rides :) ^KW
★★★★★
love this app
— Teresa Wood May 18 · v7.27.0
↳ Developer reply (May 20)
Thanks for your love! If you have any questions, please contact us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★★☆
Mostly decent. Things I wish it was capable of.
— Donna C May 18 · v7.27.0
↳ Developer reply (May 20)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
Useful.
— James Logsdon May 18 · v7.27.0
↳ Developer reply (May 20)
Thank you for your support! ^KW
★★★★★
wonderful
— Roberto Montoya May 17 · v7.27.0
↳ Developer reply (May 17)
Glad you like it! :) ^KW
★★★★★
Very easy to use app!!
— Olaf “Aguila de nacimiento” May 17 · v7.27.0
↳ Developer reply (May 17)
Thank you for your support! ^KW
★☆☆☆☆
it's not working and contacted the support system and they don't have been able to respond
— victoria La May 17 · v7.27.0
↳ Developer reply (May 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
Unreliable, failed me when I needed it most. Save your money. What happened: I needed remote unlock so a friend could access my car while I was away. I verified that remote unlock worked before departing, only to find that it wouldn't work when I needed to remotely relock the vehicle. The app said "car has not been moved recently or is out of network service" neither of which are true.
— Travis Niles May 17 · v7.12.0
↳ Developer reply (May 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
awsome
— Mario Solorzano May 16 · v7.27.0
↳ Developer reply (May 17)
Thank you so much for your review! ^KW
★☆☆☆☆
Absolute junk. Freezes nonstop. Needed constant refresh. Crashes. Overloads your phone.
— Vlad O May 16 · v7.27.0
↳ Developer reply (May 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
most people don't have 2 cars, and even if they do, it's always opening to choose a car instead of a default one is so inconvenient, I just stopped using the app. but when I need to, I'm bombarded with like 5 extra clicks just to unlock my car. please ask the developer to fix this.
— Jason Stine May 16 · v7.27.0
↳ Developer reply (May 16)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
Such a spotty app. The commands don't always work. And why do I have to select my only vehicle in the app? I removed the second one thinking that would fix it, but it didn't.
— Always D. Henderson May 15 · v7.27.0
↳ Developer reply (May 16)
Please message us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★☆☆☆☆
After recreating the issue in the original review, the website Kia told me to go to and open a support ticket is now a 404 error. The site no longer exists.
— Tyler Comley May 15 · v7.27.0
↳ Developer reply (May 16)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Love, love, love!!
— Tierra Nelson May 15 · v7.27.0
↳ Developer reply (May 16)
Thanks for your love! If you have any questions, please contact us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★☆☆☆☆
they change the app every 2 months and keep making it worse. more taps to get to the 3 features I want. why do I have to select my 1 single kia each time I open the app? I have 1 kia, it's real easy to say select this car every time because, oh look, still just 1 car. but let's make the app make me choose that 1 car each time I open the app just in case I forget I only have 1 kia.
— Aaron Baughn May 15 · v7.27.0
↳ Developer reply (May 16)
Please contact us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★★☆☆
Trip history only shows start and end points on map, but no indication of route taken.
— Allen Cobb May 15 · v7.27.0
↳ Developer reply (May 16)
Please message us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★★★★☆
Good! But sometimes glitchy!
— Lance Williams May 15 · v7.27.0
↳ Developer reply (May 16)
Please send us screenshots and details on issues you may have experienced to us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★☆☆
Update from my 5/19/20 post. It's gotten a lot better at opening and starting. There's a lot of maintenance always happening, I'm assuming that's the reason. As far as the new update with the app. I don't like the fact I have to keep selecting my vehicle every single time I open the app just to start it when before, it automatically had my vehicle up, I just needed to start it. An extra annoying step. If people have more than one vehicle using this app, it should be able to detect that.
— Desarae May 15 · v7.27.0 👍 8
↳ Developer reply (May 16)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
there are so many little bugs in this app. I want to leave my doors unlocked at my house and there's no way to tell it to not bother me about leaving them unlocked at my house but I still want them to bother me about other locations. setting the time for charging gives an error message most of the time. they hide simple things like turning off and on charging.
— Jason Dragon May 14 · v7.27.0
↳ Developer reply (May 16)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
very nice features
— Shona Chestnut May 14 · v7.27.0
↳ Developer reply (May 16)
Thank you so much for your review! ^KW
★★★★☆
I will give it 5 stars as soon as Kia Acces allows me to go to my vehicle menu directly. It was great. All I had to do is open the app after I unlocked it with finger print and there it was. Straight to my vehicle menu. Now I have to click on the vehicle that's mine, then hit use this vehicle amd then it goes into my vehicles main menu. I didn't have to do that before. I can see if I had multiple vehicles, but, I only have one. So why the extra steps?
— Ari Santy May 14 · v7.27.0 👍 4
↳ Developer reply (May 16)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★★
Wonderful!!
— Candice Rushing May 14 · v7.27.0
↳ Developer reply (May 14)
Thank you so much for your review! ^KW
★★★☆☆
An ok app, but seems to lack a few features and constantly makes me select the car now when I only have the one.
— Mike B May 14 · v7.27.0
↳ Developer reply (May 14)
Please contact us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★☆☆☆
it opens and closes 4 times before I can actually get it to work
— Chantelle Roche May 14 · v7.27.0
↳ Developer reply (May 14)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
it is such a rip off that this costs money, as if people aren't paying enough every month on their car payments to begin with. And then the free features that are supposed to be available no matter what don't even work half the time. Works well if you're actually forking over the money for it, but it's not worth it at all.
— Kyle Dunham May 13 · v7.27.0
↳ Developer reply (May 14)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
very basic with nothing to brag about
— Tomas Nelson (Supercybot) May 13 · v7.27.0
↳ Developer reply (May 14)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
love it
— Denise Moore-Walton May 13 · v7.27.0
↳ Developer reply (May 14)
Thanks for your love! If you have any questions, please contact us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★★☆
I only own one Kia and it makes me select it upon launching the app
— Brian McCormick May 13 · v7.27.0
↳ Developer reply (May 14)
Please contact us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★★★☆
If i only own one kia why does it make me select a vehicle everytime I log in? makes zero sense.
— Tim culligan May 13 · v7.27.0
↳ Developer reply (May 14)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
Every time this app is updated, my notification preferences are reset, and it sends me emails for everything. I don't need an email telling me my door was locked. please stop making me have to redo my preferences every time. Edit: why would I call to talk about this? there's nothing that can be done. My notification preferences are set to default every time the app is updated. nothing I can do is going to solve that. The developers have to solve it.
— Eric White May 13 · v7.27.0
↳ Developer reply (May 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
love it
— Andre May 13 · v7.27.0
↳ Developer reply (May 14)
Thanks for your love! If you have any questions, please contact us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★☆☆☆☆
Didn't know the car had features we could only use if we payed monthly. Never buying a Kia again. COVID was also a problem in 2019, at least that got sorted out.
— Kenneth May 13 · v7.27.0
↳ Developer reply (May 13)
The Kia Connect service has been a trial then paid subscription on equipped vehicles since 2019, and has similar pricing to that of other manufacturers. If you have any questions, please message us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★☆☆☆
electronic access seldom works
— Michael Napal May 13 · v7.22.0
↳ Developer reply (May 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
If you pay for a subscription, this might be a decent app. Can't lock the doors remotely, can't auto start the car on a cold or hot day. I could buy a new car which has auto start on the key FOB. This app will let you know your car is unlocked and that is about it.
— chris westerholm May 13 · v7.27.0
↳ Developer reply (May 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
I love the app! Notifies about vehicle status.
— Christina Martin May 13 · v7.21.1
↳ Developer reply (May 13)
We're always working hard to improve the app. Thanks for your download and feedback! ^KW
★☆☆☆☆
car not starting for some reason from remote start feature on app
— karl Ki8 May 13 · v7.27.0
↳ Developer reply (May 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
it's fine, but could easily add some features to make it stellar: 1. Full trip planning feature that allows you to set a destination and provide range/ charging stations for a round trip from the app. 2. The UI for the charge-pass component is a little clunky. I also discovered you can't use the app at all of the commercial chargers? It should indicate which ones are partnered with Charge Pass earlier on when looking for chargers, like a different color on the map or something.
— Ryan Manglona May 12 · v7.27.0
↳ Developer reply (May 13)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★★
I've owned 3 kia's i buy a new one every 3 years, best car I've ever had. I travel a lot by my self that's why I buy a new kia every 3 years. when I turn my old one in, it still runs like a new car. love my kia, I think im gonna try the truck next 😊
— Jackie Caballero Duran May 12 · v7.27.0
↳ Developer reply (May 13)
Thanks a lot for your rating and safe rides :) ^KW
★★★★☆
I like that it can send me messages about my vehicle via phone but, the message that I keep getting could not be correct. The message comes about once a day which alerts me doors are not lock, when I get out I make sure the doors are locked and the alarm is set. I basically just hit the lock button on my remote again. from afar tho from my 6th floor apartment balcony... That is why I gave only 4 stars get this fixed and I will rate again with a better post.
— Ebony Calhoun May 12 · v7.27.0
↳ Developer reply (May 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
I'm loving my new KIA Sportage (2026) Mr. Victor
— Victor Donahue May 12 · v7.27.0
↳ Developer reply (May 13)
Thanks a lot for your rating and safe rides :) ^KW
★★★★☆
Relatively good app that handles some very convenient things. I have a few favorite features like: Reminders when I leave my door unlocked Being able to track how close I am to my next maintenance Remote starting profiles and calendar keep up the great development !
— Ahjema Soups May 12 · v7.27.0
↳ Developer reply (May 13)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★☆☆
useful app for checking status starting engine remotely. used to be better with user friendliness. changed interface requires you to select the car every time which is unnecessary as I only have one car.
— Sachin Mohan May 12 · v7.27.0
↳ Developer reply (May 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
I love it got my first kia in 2015 an haven't look back since kia are the way to go.
— James Crook May 12 · v7.27.0
↳ Developer reply (May 13)
Thanks a lot for your rating and safe rides :) ^KW
★★★☆☆
Digital Key is horrible. I often have open the app to unlock or tell the digital key to unlock even though walk up unlock is activated.
— David Trzaskos May 11 · v7.27.0
↳ Developer reply (May 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
could be better and more responsive. I shouldn't have to reselect my vehicle day after day
— Andrew Krugen May 11 · v7.27.0
↳ Developer reply (May 13)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★★
👍🏻😁👍🏻
— David Giambra May 10
↳ Developer reply (May 13)
Glad you like it! :) ^KW
★☆☆☆☆
its not advanved
— Karie Drollinger May 10 · v7.27.0
↳ Developer reply (May 13)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
I love the smartphone digital key, the ability to take 360 photos of my car
— Travis Kuhns May 10 · v7.27.0
↳ Developer reply (May 10)
Thank you so much for your review! ^KW
★★★★★
just works. make sure your gas isn't in the red and your solid to issue commands haha most commands still work with low gas but some don't.
— Tony Stephen May 10 · v7.27.0
↳ Developer reply (May 13)
Thank you so much for your review! ^KW
★★★★★
only been using it for a week, but so far, i really like it. the app is stable, no crashes and has a variety of things you can do with the car.
— ME R May 10 · v7.27.0
↳ Developer reply (May 13)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★★
I like when I have walked away and am reminded of unlocked door!
— Marie Mitchell May 10 · v7.27.0
↳ Developer reply (May 10)
Thank you for your support! ^KW
★★☆☆☆
the kia app could work a lot better has a lot of glitches & should provide more info on where a vehicle is located
— Joseph Lopez May 10 · v7.27.0
↳ Developer reply (May 10)
Please send us screenshots and details on issues you may have experienced to us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
Still unhappy. App freezes during create account process. Verification email was 24 hours in coming. Phone number leads to an automated system. And it offered no help in sign up. I need help in account sign up and would better appreciate a human to talk to.
— Mike Morgan May 10 · v7.27.0
↳ Developer reply (May 10)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
God awful every update screws something up
— Jim Lynch May 10 · v7.27.0
↳ Developer reply (May 10)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
it comes in handy especially when I can't find my keys lol
— Maria Avendano May 10 · v7.27.0
↳ Developer reply (May 10)
Thank you so much for your review! ^KW
★☆☆☆☆
I was told by my dealer that the app was free for life.
— Ryan Feauto May 10 · v7.27.0
↳ Developer reply (May 10)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
great app when is cold to turn on before heading vehicle or when you forgot to lock vehicle then sent you an alert in phone or email.
— Patty Flores May 10 · v7.22.0
↳ Developer reply (May 10)
Thank you for your support! ^KW
★☆☆☆☆
voice assistant does not work.
— Michelle Nazario May 10 · v7.27.0
↳ Developer reply (May 10)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Being able to lock the car after I walked away is great, but there are lots of other nice options for control in the app.
— Charles Bosse May 9 · v7.27.0
↳ Developer reply (May 10)
We're always working hard to improve the app. Thanks for your download and feedback! ^KW
★★★★★
we love everything about this little car! especially the kia connect options!
— toni furniss May 9 · v7.27.0
↳ Developer reply (May 10)
Thanks a lot for your rating and safe rides :) ^KW
★★★☆☆
app is decent
— Jerry West May 9 · v7.22.0
↳ Developer reply (May 10)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★☆☆☆
The app only allows two vehicle users. This is not practical for a family using the app and committing to the Kia brand and paying for the top tier version of Kia Connect
— John J. Cafagna May 9 · v7.27.0
↳ Developer reply (May 10)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
Cannot even get signed up to the site. continually fails at email verification. No codes sent, can't establish account. Very bad. As I wait for verification, other emails come in. At this point the app is a brick.
— Mike Morgan May 9 · v7.27.0
↳ Developer reply (May 9)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Easy access to my car.
— Rachel Zepeda May 8 · v7.22.0
↳ Developer reply (May 9)
We're always working hard to improve the app. Thanks for your download and feedback! ^KW
★★★★★
easy to use
— AJ Maleski May 8 · v7.27.0
↳ Developer reply (May 9)
Thank you so much for your review! ^KW
★★★★★
love this app and the fact that it let's me know whenever I leave my car unlocked or running
— Jocelyn Gregg May 8 · v7.27.0
↳ Developer reply (May 9)
Thanks for your love! If you have any questions, please contact us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★☆☆☆
decent
— Marcus coach May 8 · v7.27.0
↳ Developer reply (May 9)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
lot of bugs and a bunch of features that don't work
— Shawn Savage May 8 · v7.27.0
↳ Developer reply (May 9)
Please send us screenshots and details on issues you may have experienced to us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
use the app all the time. I just don't like the price per year. seems a little steep for this app.
— Kris Hawkins May 8 · v7.27.0
↳ Developer reply (May 9)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★★
This is the best vehicle app I've ever used. Safe, secure, and reliable.
— Curtis Terry May 8 · v7.27.0
↳ Developer reply (May 9)
Thanks a lot for your rating and safe rides :) ^KW
★☆☆☆☆
It took 4 app versions and months of being lied to to finally get notifications back and now when you go to update in the app it either crashes or percentage/mileage doesnt display. God awful customer support and care.
— Luke Kunze May 8 · v7.27.0
↳ Developer reply (May 9)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
nice
— Justin Warren May 8 · v7.27.0
↳ Developer reply (May 9)
Thank you for your support! ^KW
★★★★★
great app
— Jose Feliciano May 8 · v7.27.0
↳ Developer reply (May 9)
Glad you like it! :) ^KW
★★★☆☆
have to select the vehicle to connect to. there is only one vehicle to select from. totally stupid.
— Thomas Pachter May 7 · v7.27.0
↳ Developer reply (May 9)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Absolutely Awesome being able to Communicate via Phone
— Jerrald Rider May 7 · v7.27.0
↳ Developer reply (May 9)
Thank you so much for your review! ^KW
★★★★☆
pretty smooth and nice. has some minor bugs but overall 👌🏻
— Danny Navarro May 7 · v7.27.0
↳ Developer reply (May 9)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★☆☆☆
Idk I don't have a climate ctrl. the app do not help explaining the limitation for a full control
— Dario Lemos May 7 · v7.27.0
↳ Developer reply (May 7)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
My experience buying my new 2026 Kia K4 was excellent at Bev Smith Toyota. My sales rep Cody was very knowledgeable about the functions in the car and helped me greatly. This vehicle is very impressive with all the technology and features. it also gets great gas mileage. I would recommend visiting Bev Smith Kia in Fort Pierce Florida for your next Kia. Great job guys!
— John Eisenberg May 7 · v7.27.0
↳ Developer reply (May 7)
Thanks a lot for your rating and safe rides :) ^KW
★☆☆☆☆
really neat pain in the butt app
— Kenny Rodgers May 7 · v7.22.0
↳ Developer reply (May 7)
Please send us screenshots and details on issues you may have experienced to us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★☆☆
I have had the app for about a week now and I feel like it only works half of the time. alot of my commands get error messages and tell me that it hasnt been completed. when it does work I love it, but for how much it costs, I wosh it worked more often than not.
— Britni Swanson May 6 · v7.27.0
↳ Developer reply (May 7)
Please send us screenshots and details on issues you may have experienced to us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
yay another update that makes the app unusable. always has connection issues now, won't ever start the car any more. so what's the point? this app might as well be free. it's issue after issue for the past 4 years
— Gabriel Lawson May 6 · v7.27.0 👍 14
↳ Developer reply (May 7)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
The worst car I have ever purchased. Kia refuses to honor the 100,000 mile warranty even with good service records. Don't buy from KIA. The dishonesty is unlike anything I have ever seen in existence. Fight
— K S May 6
↳ Developer reply (May 6)
Please call Customer Care at 1-800-333-4542 Monday-Friday if you need any assistance with this issue. Thank you! ^KW
★★☆☆☆
terrific
— Emmanuelle Campos May 6 · v7.27.0
↳ Developer reply (May 6)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
All features require a paid subscription. I have 3 other vehicles with apps that let you unlock, remote start and locate and do not require a paid subscription. This app needs to be free.
— Tom Bracco May 6 · v7.27.0
↳ Developer reply (May 6)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
keeps telling me a door is unlocked, when there all locked.
— Debbie Wynn May 6 · v7.27.0
↳ Developer reply (May 6)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Works well and user friendly
— Derek & Heike Hampel May 6 · v7.27.0
↳ Developer reply (May 6)
We're always working hard to improve the app. Thanks for your download and feedback! ^KW
★★★★★
so convenient, makes car so comfortable for mornings
— Janet Hartline May 6 · v7.27.0
↳ Developer reply (May 6)
Thanks a lot for your rating and safe rides :) ^KW
★★★★★
Great feature!
— Heavy Metal Chef May 5 · v7.27.0
↳ Developer reply (May 6)
Thank you so much for your review! ^KW
★☆☆☆☆
The people who design this app constantly find new ways to screw it up. Now when I open the app, instead of going to the page for the single car I have registered, it goes to a profile page where I need to select the car and go through menus to get where i want to be. Also, when you click on the battery percentage icon on the homepage, you expect to get links to other options for battery charging like charging limits, but that requires going back to the home page and selecting features. Dumb.
— David Fiol May 3 · v7.27.0 👍 9
↳ Developer reply (May 3)
Please message us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★★☆☆☆
sometimes it works and some times not
— Dani H. May 2 · v7.27.0
↳ Developer reply (May 2)
Please send us screenshots and details on issues you may have experienced to us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★☆☆☆
it's an ok app but a third of the time, it can't start my car due to low connection. it's in my garage, just like every other time I remote start it. also, I hate having to select my car every other day. I only own 1 Kia, stop making me select it!
— Jaime Chambliss May 2 · v7.27.0
↳ Developer reply (May 2)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
It works ok, but the sign in is aggravating. keeps saying wrong password even when I use biometrics. sometimes it works, sometimes not. then I get locked out for 20 min. I never change the password and Google has it saved, so it's not like I enter it incorrectly.
— Ben Bamburg May 1 · v7.27.0
↳ Developer reply (May 2)
Please message us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★☆☆☆☆
Update: I did call the number suggested and they were not able to fix the issue. Had to sign in to two different phones with the same login and now one of us gets kicked out constantly. Reducing to one star. Original: Functionality is pretty good but there's a bug making it impossible to add a secondary driver. Worked with call center but still impossible. Sometimes remote commands can't be completed because it says a previous command must finish first even when there was no previous command.
— Eric Norstrom May 1 · v7.27.0
↳ Developer reply (Apr 23)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
I'm wondering why this so doesn't work for me. I can't lock, unlock or use the remote start from the app at all AND I'm praying for the plus package. I uninstall and reinstalled the app and still it doesn't work. I keep getting the message to try again later.
— D4L H May 1 · v7.27.0
↳ Developer reply (May 2)
Please message us at https://customercare.kiausa.com/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★★★★☆
Good app but only one complaint. When using the "Find my Car" feature the timestamp is always 5 hours off. how can I fix this and please DO NOT reply with a hyperlink. We can't click on them and you cannot copy/paste them either.
— Dan Olson May 1 · v7.27.0 👍 2
↳ Developer reply (May 2)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
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