📱 Kia Access — Monthly Reviews
2026-01 (Jan 1 – Jan 31) · 135 review(s) · App Store + Play Store (US)
📊 Monthly summary
135 Reviews | 3.08★ Avg rating | 58 Low (1–2★) |
vs last month Reviews -12 ▼ · Rating +0.05 ▲ · Low -8 ▼
📊 Last 6 months trend · Avg rating by store
🍎 App Store No reviews — | — | — | — | — | — | Aug 0 | Sep 0 | Oct 0 | Nov 0 | Dec 0 | Jan 0 |
| 🤖 Google Play Avg 3.0★ · 312 — | — | — | 2.7 | 3.0 | 3.1 | Aug 0 | Sep 0 | Oct 0 | Nov 30 | Dec 147 | Jan 135 |
|
🍎 App Store 0 · 🤖 Google Play 135
⚠️ Play Store: the API only provides reviews back to Jan 1, so this period may not be fully covered. The count shown is a lower bound.
Overall 4.72★ · 420,115 reviews · Current v7.31.1
No reviews in this period.
Overall 4.67★ · 99,954 reviews · Current vVaries with device
🚨 Attention needed — 58 review(s) at 1–2★
| ★★★★★ |
|
54 |
| ★★★★☆ |
|
6 |
| ★★★☆☆ |
|
17 |
| ★★☆☆☆ |
|
13 |
| ★☆☆☆☆ |
|
45 |
★☆☆☆☆
worth less
— Nathan Lancaster Jan 31 · v7.22.0
↳ Developer reply (Jan 31)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
this software should be free, as my subscription has ran out, and now I have to pay $199/yr .... and let's not forget this is a $52000 car... Tesla's app is free, and provides much more capability... fyi.
— Monty G. Jan 31 · v7.23.0
↳ Developer reply (Jan 24)
The Kia Connect service has been a trial then paid subscription on equipped vehicles since 2019, and has similar pricing to that of other manufacturers. If you have any questions, please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
wish both my heated seats turned on when I auto start.
— tyrone strong Jan 30 · v7.22.0
↳ Developer reply (Jan 31)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★★★★
wonderful app
— San D “Golf Cart Lady” B Jan 30 · v5.6.0
↳ Developer reply (Jan 31)
Thank you so much for your review! ^KW
★★★★★
I never seen a car with so many bells and whistles. We were so impressed we bought the sportage and the Niro. absolutely love them. They handled ice like it was nothing! Totally satisfied 🙏
— Sue Jackson Jan 30 · v7.22.0
↳ Developer reply (Jan 31)
Thanks a lot for your rating and safe rides :) ^KW
★★★★☆
Find my vehicle could be more precise
— Grace Jan 29 · v7.22.0
↳ Developer reply (Jan 31)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★★
excellent
— Constance Celestine Jan 29 · v7.12.0
↳ Developer reply (Jan 31)
Thank you for your support! ^KW
★★★★★
Works great!
— Lisa N Jan 29 · v7.23.0
↳ Developer reply (Jan 31)
Glad you like it! :) ^KW
★★★★★
this app works wonders. I have to be at work by 5am every morning , and I was able to start my car and the heat from my phone ! Just downloaded last night so exited to see what else it has to offer !
— Sarah Palczynsky Jan 29 · v7.23.0
↳ Developer reply (Jan 29)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★★
awesome app. it's really good
— Greg G Jan 28 · v7.22.0
↳ Developer reply (Jan 29)
Thank you so much for your review! ^KW
★☆☆☆☆
UVO Subscription should be included forever with a $60K+ car. Paying yearly is ridiculous.
— Travis Faught Jan 28 · v7.23.0
↳ Developer reply (Jan 29)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
ok
— Salvatore F. Induisi Jan 28 · v7.22.0
↳ Developer reply (Jan 29)
Thank you for your support! ^KW
★★★★★
love it, never had an issue with this app.
— Ernest Assan Jan 28 · v7.23.0
↳ Developer reply (Jan 29)
Thanks for your love! If you have any questions, please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★☆☆
the app is fine and has some nice features (though really they are features of you car), however the 2fa system is terrible. After 8 hours I still haven't received the text with the code that is valid for 2 minutes, having it resend the code also hasn't done anything.
— Henry Chase Jan 28 · v7.22.0 👍 1
↳ Developer reply (Jan 28)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★☆
this app is clunky
— Mississippi Queen Jan 28 · v7.22.0
↳ Developer reply (Jan 28)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★☆☆☆
always saying command not sent
— boby starks Jan 28 · v7.22.0
↳ Developer reply (Jan 28)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★★★★★
easy-to-use
— Rosa Dean Jan 27 · v7.20.3
↳ Developer reply (Jan 28)
Thank you for your support! ^KW
★★★★★
I love being able to start my car from in the house. (Its 0 degrees)I haven't used anything else yet but im thrilled with the remote start.
— Heidi Vallon Jan 27 · v7.21.1
↳ Developer reply (Jan 28)
Thank you so much for your review! ^KW
★★★★★
Kia Connect delivers strong convenience with remote start, climate control, lock/unlock, vehicle tracking, and safety alerts. The app is easy to use, offers helpful diagnostics, and enhances peace of mind. Performance can lag depending on signal, and paid tiers may not be necessary for light users, but overall it’s a valuable, feature‑rich system that improves everyday driving.
— Stinger GT2 tv Jan 27 · v7.22.0
↳ Developer reply (Jan 28)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
says everything is connected but once I login it says service disconnected.
— paul snow Jan 27 · v7.22.0
↳ Developer reply (Jan 28)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Very convenient and useful features.
— Victor Roberson Jan 27 · v7.22.0
↳ Developer reply (Jan 28)
Thank you so much for your review! ^KW
★★★★★
I love the app and my 2025 Kia K4 GT!! Best decision I've made in a long while! My interest rate is awesome and my salesperson was great as well!
— Jeffery Deerman Jan 27 · v7.22.0
↳ Developer reply (Jan 28)
Thanks a lot for your rating and safe rides :) ^KW
★★★★★
love it
— MARIA ARELLANO Jan 27 · v7.12.0
↳ Developer reply (Jan 28)
Thanks a lot for your rating and safe rides :) ^KW
★★☆☆☆
the app is very slow connecting. would not be good is an urgent situation
— Bennie Jackson Jan 27 · v7.22.0
↳ Developer reply (Jan 28)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★☆☆☆☆
I love the idea of this app but what a scam! I was paying $10/mo for premium package w/ climate start (in my opinion this should be free like most other vehicles with remote start). I get a notification by email that package has been "upgraded" to the LOWEST package. It was a challenge to find out how to get back upgraded version. figured it out but now it costs me $150 upfront for the year, no monthly option which I prefer. Most of time the climate control doesn't even work! Not worth the money
— Samantha Niemeir Jan 27 · v7.22.0 👍 5
↳ Developer reply (Jan 28)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
why?! why is my information viewable by others?! I do not like this at all.
— Cheryl Johns Jan 26 · v7.22.0
↳ Developer reply (Jan 28)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
I'm paying for a service and I can't start my car. This has been going on for months. I'm about to cancel if they don't fix this!!!
— Vicki Ferguson Jan 26 · v7.22.0
↳ Developer reply (Jan 28)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
doesn't work on the phone Cat S22 the screen is cut off from being able to click onto necessary buttons
— Abe M Jan 25 · v7.22.0
↳ Developer reply (Jan 25)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Kia Access is great. Everything is available
— Jamie Guffey Jan 25 · v7.22.0
↳ Developer reply (Jan 25)
Thank you so much for your review! ^KW
★☆☆☆☆
horrible, I can't get my car to stop charging. the app doesn't do anything helpful. I just want to turn off the charging in the car. hate the app
— Tonya El-Hendi Jan 24 · v7.22.0
↳ Developer reply (Jan 25)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
love it
— Sarah Rivera Jan 24 · v7.22.0
↳ Developer reply (Jan 25)
Thanks a lot for your rating and safe rides :) ^KW
★☆☆☆☆
it keeps going to the lock door command even if I don't select it.
— Kelly Mitchell Jan 24 · v7.22.0
↳ Developer reply (Jan 24)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★☆☆☆☆
we're having a lot of difficulty setting up and using our second operator with the app.
— Sharon Szeredy Jan 24 · v7.22.0
↳ Developer reply (Jan 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
Hard to get around to change battery. liked previous app to make changes.
— John Coney Jan 23 · v7.22.0
↳ Developer reply (Jan 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
I love this app. I can turn on my car when it's cold and warm it for me.
— edna rosales Jan 23 · v7.22.0
↳ Developer reply (Jan 24)
Thanks for your love! If you have any questions, please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★☆☆☆☆
why send code request to verify every time we open the app
— Sandra Del Jan 23 · v7.21.1
↳ Developer reply (Jan 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
totally awesome! I love the extra amenities it provides the car! start before you come, turning off lights, allowing you to know you need fuel all kinds of cool things.
— Mona Davis Jan 22 · v7.22.0
↳ Developer reply (Jan 24)
Thanks a lot for your rating and safe rides :) ^KW
★☆☆☆☆
never works and they have not been able to fix it
— Allison Spicer Jan 22 · v7.22.0
↳ Developer reply (Jan 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
constantly doing app maintenance, rendering it pretty useless when I need/want to us it (mostly for remote start). otherwise it's a great tool for locking and starting my vehicle from afar.
— Amanda Weaver Jan 21
★☆☆☆☆
I am locked out of the APP. Using the "forgot password" doesn't work.
— Kathy Roth Jan 21 · v7.22.0
↳ Developer reply (Jan 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
The app won't stop sending alarms saying that my car has a door open and won't let me change anything remotely. I triple checked all the doors for days, but it will still send me that notification every time I park the car. The inability to use any remote command due to this error makes the app useless and makes me wonder about the quality of my 2026 Kia Seltos
— German Campo Jan 21 · v7.22.0 👍 1
↳ Developer reply (Jan 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
The last 2 days I couldn't get this app to work. It said I needed to verify who I was but it couldn't send me a text so I could get the verification code. Now it works.
— Paul Obrien Jan 21 · v7.22.0
↳ Developer reply (Jan 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
It's good
— Linda Cummings Jan 21 · v7.22.0
↳ Developer reply (Jan 24)
Thank you so much for your review! ^KW
★★★☆☆
Mostly works. I use it for the auto start feature, lock and unlock but I do find there are times where it takes multiple tries, does not have signal or says it did/did not work when the opposite occured. For these reasons I'm only giving it 3 stars. Given that we pay annually to have these features they should reliably work every time.
— Matthew Keeler Jan 21 · v7.22.0
↳ Developer reply (Jan 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★☆
informative & helpful
— Bong Villaruel Jan 20 · v7.22.0
↳ Developer reply (Jan 24)
Thank you for your support! ^KW
★★★☆☆
can be useful, but buffers and needs some fixes. commands take several seconds to process. commands to remote start don't always work. the scheduled remote start, rarely works. the Kia Connect calendar feature distractingly pops up across the screen while screen while driving, so even after un-syncing my calendar, it still retains and displays my calendar events in a very distracting way while I'm trying to look at my map
— Shivron Sugrim Jan 20 · v7.22.0
↳ Developer reply (Jan 24)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
I used to be able to do the basics without the paid membership. start, turn off, lock, and unlock. Now, these features are locked as well. I also find it laughable that this is even a service you have to pay for after paying 30k+ on a vehicle. most other manufacturers include an app by default.
— Tyler Reel Jan 20 · v7.22.0 👍 7
↳ Developer reply (Jan 24)
The Kia Connect service has been a trial then paid subscription on equipped vehicles since 2019, and has similar pricing to that of other manufacturers. If you have any questions, please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
The app is a complete trash! It shows the command was done and the door is opened, and guess it still close! And please, don't send me to contact someone on your website this is another pain in the a..s! I will NOT definitely renew my subscription again especially with such a skyrocket price!
— Aiva Light Jan 20 · v7.12.0 👍 1
↳ Developer reply (Jan 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
this app is awesome
— Deborah Widmann Wilde Jan 20 · v7.22.0
↳ Developer reply (Jan 24)
Thank you so much for your review! ^KW
★☆☆☆☆
takes forever for the app to communicate to the vehicle
— chris smith Jan 20 · v7.22.0 👍 1
↳ Developer reply (Jan 24)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★★★★
Love this app!!
— Tiffany Gross Jan 20 · v7.22.0
↳ Developer reply (Jan 24)
Thanks for your love! If you have any questions, please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★★★
My experience has been quite the contrary. Have been using it for 3 weeks only and it's been working seemlessly. Have used the remote start almost every day and worked just fine every time. Hope it stays the way it is... update 1/17/26: Email verification just popped up all of a sudden and can't pass it forward. It doesn't send a verification code to my email so.can't pass the email verification phase. Just stuck! Terrible... Customer service was zero help other than creating a ticket!
— Umut Uyar Jan 19 · v7.6.1 👍 7
↳ Developer reply (Jan 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★☆
Much better then MyVW or MyChevy but not near as good as Tesla or Rivian. Takes quite a bit of time to send commands to the car. After 5 days of no use the app will not communicate with the car unless you go out and start the car. The app must always be able to communicate with the car to be able to at least check the status of the car.
— Tim Russell Jan 18 · v7.22.0 👍 1
↳ Developer reply (Jan 24)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
Out of sync, double logging. This app is not worth paying for.
— C. E. Coppola Jan 18 · v7.22.0
↳ Developer reply (Jan 18)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
you can't log-in they know about the problem and still expect us to pay for the service after the first year. good luck with that. I'm Uninstaller this useless app and going back to Toyota.
— joe conti Jan 18 · v7.22.0
↳ Developer reply (Jan 18)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
wish the premium level subscription was reasonably priced
— Barney Klevay Jan 18 · v7.22.0
↳ Developer reply (Jan 18)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★★
This is a great app
— Scott Kennedy Jan 18 · v7.22.0
↳ Developer reply (Jan 18)
Thank you so much for your review! ^KW
★☆☆☆☆
The new UI is measurably terrible (cluttered, disorganized, & more taps). It's at least not crashing, but they keep awkwardly moving things (e.g. the home screen scrolls horizontally). Not even their AI help can give you current instructions. it tries to be helpful with a link to customer support, but even that has been moved w/o telling the AI. Tapping the link gives you a 404 error.
— John Overman Jan 18 · v7.22.0
↳ Developer reply (Jan 18)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
I like it, very handi, I wished there was a way to change the color scheme on the map when at the main screen, hard to read road names or see the roads. a better visual would be great in one off the future updates
— Larry Jan 17 · v7.22.0
↳ Developer reply (Jan 18)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
paying for something that doesn't work half the time😥
— Christy Lewis Jan 17 · v7.22.0
↳ Developer reply (Jan 18)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★☆☆
I have to remote unlock, wait, then remote lock again, wait, then remote start engine after all of that for the remote start engine to actually work. It's clearly not working correctly.
— Brett Maniscalco Jan 17
↳ Developer reply (Jan 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
Easy to use but service is frequently unavailable even with a strong connection. Also sometimes the app doesnt let me login with "we cannot process your request".
— Dave C Jan 17 · v7.22.0 👍 1
↳ Developer reply (Jan 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
I just doesn't make since to have to log in twice
— Mary McElrath Jan 17 · v7.22.0
↳ Developer reply (Jan 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
So far, so good. 4th Kia.
— Clay Shepherd Jan 16 · v7.22.0
↳ Developer reply (Jan 17)
Thanks a lot for your rating and safe rides :) ^KW
★★★☆☆
This widget drains the car’s 12V battery. After months of unexplained battery drain (dead in ~2 days), I found the cause: the Android widget wakes the car every ~30 minutes, preventing deep sleep. Removing the widget completely stops the drain.
— Gleb Pomykalov Jan 16 · v7.22.0
↳ Developer reply (Jan 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
We love it!!
— Cedric Davis Jan 16 · v7.22.0
↳ Developer reply (Jan 17)
Thanks for your love! If you have any questions, please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★★★
It is great
— Danny Packett Jan 16 · v7.22.0
↳ Developer reply (Jan 17)
Glad you like it! :) ^KW
★★★☆☆
cost too much
— Dave Malinowski Jan 16 · v7.22.0
↳ Developer reply (Jan 17)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★★☆☆
Does not remember phone, have to sign in every time.
— B80 Gutierrez Jan 16 · v7.22.0
↳ Developer reply (Jan 17)
The app will sign out for security purposes. If your phone has Biometrics, you can use those to sign into the app quicker. If you have any questions, please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
opt out Thank you. love my car 🚗
— Golda Gleason Jan 15 · v7.22.0
↳ Developer reply (Jan 17)
Thanks a lot for your rating and safe rides :) ^KW
★★☆☆☆
it was great until I needed to enter a new form of payment. I haven't been able to do that and no help is available.
— Alice Busler Jan 15 · v7.21.1
↳ Developer reply (Jan 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
This new 2-step verification code is a pain to use because it doesn't send the required code to my verified phone number. As for verified email address, that depends on when the email gets to my inbox! There is only a two minutes window to log in! If I'm using my phone to remote start with the Kia app that I paid for, at the bare minimum, shouldn't the Kia app let me log in?
— Betty N Jan 15 · v7.22.0
↳ Developer reply (Jan 15)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
my climate toggle has disappeared i need it back
— little lady Jan 15 · v7.22.0
↳ Developer reply (Jan 15)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Amazing 👏
— dat4659 Jan 15 · v7.22.0
↳ Developer reply (Jan 15)
Thank you so much for your review! ^KW
★★★★★
So very convenient!
— Jonelle Champion Jan 15 · v7.22.0
↳ Developer reply (Jan 15)
We're always working hard to improve the app. Thanks for your download and feedback! ^KW
★★★★★
love my KIA
— Sharon Johnson Jan 15 · v7.22.0
↳ Developer reply (Jan 15)
Thanks a lot for your rating and safe rides :) ^KW
★★☆☆☆
Somehow I can't get back into my Kia access. It won't let me sign in. it keeps asking me if I'm a robot? Every time I hit on it won't let me in sign in. I don't know what the problem is and there's no way to find out. I had no problems before getting in it.
— Stanley Kaminski Jan 13 · v7.22.0
↳ Developer reply (Jan 14)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
Convenient when it works but lately it doesn't. I never get notifications about unlocked doors anymore (yes, I've done a soft reset) and when I try to use a function it takes forever to send to the vehicle or doesn't send at all. When refreshing vehicle information on the app, it take 3-5 refreshes for it to actually show. I have this service for free since I got the car 3 months ago, but based on what's been happening the past month I would not repurchase.
— Erica U Jan 13 · v7.22.0 👍 2
↳ Developer reply (Jan 14)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★☆☆☆☆
There is a glitch. I continuously get a message that my door is unlocked.
— Liz Holloway Jan 13 · v7.22.0
↳ Developer reply (Jan 14)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
app locks up or won't allow access to my vehicle
— Rick Larsen Jan 12 · v7.22.0
↳ Developer reply (Jan 14)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
Won't let me set up my phone as a smartphone key. Very inconsistent.
— briana pratt Jan 12 · v7.22.0
↳ Developer reply (Jan 14)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
freat service
— patrice tousant Jan 12 · v7.22.0
↳ Developer reply (Jan 14)
Thank you for your support! ^KW
★★★★★
very good 👍👍👍👍
— Wayne Young Jan 12 · v7.22.0
↳ Developer reply (Jan 14)
Thank you so much for your review! ^KW
★☆☆☆☆
app want open
— Debra McDuffie Jan 12 · v7.22.0
↳ Developer reply (Jan 14)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★☆☆☆☆
rarely works. definitely not worth the money, but some of us have no other choice for remote start.
— Jay Pomykala Jan 12 · v7.22.0
↳ Developer reply (Jan 14)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
I use the app everyday
— jason irish Jan 11 · v7.22.0
↳ Developer reply (Jan 14)
Thanks a lot for your rating and safe rides :) ^KW
★★☆☆☆
it takes awhile- 5+ minutes- to restart vehicle with app after it has shut off. it my northern Ohio temps, the car cools down or heats back up too much in between. Also, I often get a notification abiut needing to move the car or start it for the remote start to work! and now I'm needing to give verification via text/email every time I sign in
— Sonoma Baldwin Jan 11 · v7.22.0
↳ Developer reply (Jan 11)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Having this app is very accurate for me and helpful.
— Marge Mosley Lawson Jan 11 · v7.22.0
↳ Developer reply (Jan 11)
We're always working hard to improve the app. Thanks for your download and feedback! ^KW
★★★★★
I love kia Access, very convenient!
— Olivia Collins Jan 11 · v7.22.0
↳ Developer reply (Jan 11)
Thanks for your love! If you have any questions, please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★☆☆☆☆
yeah this app is just way too cluttered for me
— Ryan Stewart (Cryptus Legion) Jan 10 · v7.22.0
↳ Developer reply (Jan 11)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
good
— Joshua Hall Jan 10
↳ Developer reply (Jan 11)
Glad you like it! :) ^KW
★☆☆☆☆
never works. I can be right next to my vehicle and it will still say I need to get closer or move vehicle to another area.
— Pamela Torre Jan 10 · v7.22.0
↳ Developer reply (Jan 11)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
We love the features and the 100% connectivity.
— Brian E. Scott Jan 10 · v7.22.0
↳ Developer reply (Jan 10)
Thanks for your love! If you have any questions, please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★☆☆
remote lock did not work
— Tim Wheeler Jan 10 · v7.22.0
↳ Developer reply (Jan 10)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
excellent
— Jose Hernandez Jan 10 · v7.22.0
↳ Developer reply (Jan 10)
Thank you so much for your review! ^KW
★★★☆☆
slow to load. Also, why do I have to sign in each time? My phone already has biometrics, so the app doesn't need to require it. edit. Your app has a bug. I get an alert for going over the speed threshold when I set the threshold to 85. I get an alert when I'm going 45. Lame.
— J D Jan 10 · v7.22.0
↳ Developer reply (Jan 10)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
This app is nice! I love being able to control features from inside my home, especially when the weather is really cold!!! 👌🏾 😍
— JoJo Johnson Jan 9 · v7.22.0
↳ Developer reply (Jan 10)
Thanks a lot for your rating and safe rides :) ^KW
★★★★☆
love the app just don't like having to log in everytime I open the app
— Darcy Schultz Jan 9 · v7.22.0
↳ Developer reply (Jan 10)
The app will sign out for security purposes. If your phone has Biometrics, you can use those to sign into the app quicker. If you have any questions, please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
had it fixed and didn't work
— Heavymetal Hairnation Jan 9 · v7.22.0
↳ Developer reply (Jan 10)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
most recent update broke the map part of the app. it sucked before, with most features broken, but now it's useless. don't tell me to contact you, since it's like speaking into a void with no replies whatsoever
— N R Jan 8 · v7.12.0
↳ Developer reply (Jan 8)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
looove this app
— Sdawg Jan 8 · v7.22.0
↳ Developer reply (Jan 8)
Thanks for your love! If you have any questions, please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★★★
Easy to use, useful information. Highly recommend.
— Richard Moravec Jan 8 · v7.22.0
↳ Developer reply (Jan 8)
Thank you so much for your review! ^KW
★★☆☆☆
2026 Update: started working better for a while, but now it doesn't execute commands more often than it does execute them. Come on, Kia. Surely this can be done better. 2024: Laggy, non-responsive. Don't leave both key sets in your car accidentally. The app will take you an entire hour just to respond and unlock.
— Shelly Sizemore Jan 8 · v7.22.0 👍 1
↳ Developer reply (Jan 8)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
app used to work great but now as soon as I open it ut crashes and closes
— Justin Berei Jan 8 · v7.22.0
↳ Developer reply (Jan 8)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★☆☆☆☆
Why can't it just be free smh
— Chris Macklin Jan 8 · v7.22.0
↳ Developer reply (Jan 8)
The Kia Connect service has been a trial then paid subscription on equipped vehicles since 2019, and has similar pricing to that of other manufacturers. If you have any questions, please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
needs an MFA all of a sudden? WTAF?!?
— Joey Adams Jan 8 · v7.22.0
↳ Developer reply (Jan 8)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
App is very poorly designed. needs an overhaul.
— Glenn Birk Jan 7 · v7.22.0
↳ Developer reply (Jan 7)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
Love this app!
— Tony McDaniel Jan 7 · v7.22.0
↳ Developer reply (Jan 7)
Thank you so much for your review! ^KW
★★★★★
some kinks, but I like it and very useful.
— Yvette Star Jan 7 · v7.22.0
↳ Developer reply (Jan 7)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★☆☆
loved the Kia app during the free trial, I do not believe it should be a yearly fee to use the app. seems we pay enough money for the car. other car companies offer the app for free
— Rob Ryan Jan 7 · v7.2.0
↳ Developer reply (Jan 7)
The Kia Connect service has been a trial then paid subscription on equipped vehicles since 2019, and has similar pricing to that of other manufacturers. If you have any questions, please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
I love this app.
— T. Watkins Jan 7 · v7.22.0
↳ Developer reply (Jan 7)
Thanks for your love! If you have any questions, please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★★★
amazing 👏🏾
— chimere smith Jan 6 · v7.22.0
↳ Developer reply (Jan 7)
Glad you like it! :) ^KW
★☆☆☆☆
I got in the app and tried my vin and said not found. my car is from Canada but cant find the app for it this sucks. my vin is right to triple check it
— Paul Kitchings Jr Jan 5 · v7.22.0
↳ Developer reply (Jan 7)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
so convenient
— Erasmo Ganceres Jan 5 · v7.22.0
↳ Developer reply (Jan 7)
Thank you so much for your review! ^KW
★★★★★
My 2026 kia sportage hybrid ex is delivering as promise. is giving me up to 48 mpg. amazing. angel.
— ANGEL SANTANA Jan 5 · v7.22.0
↳ Developer reply (Jan 7)
Thanks a lot for your rating and safe rides :) ^KW
★★☆☆☆
My app doesn't give me most of what's shown in the devs' screenshots. It's not syncing mileage, making appointments can be annoying, and I can't do most of the things shown. I keep the app because I feel like I need to, but I really don't know what good it's doing for me other than taking up space. (I updated the app today. Nothing changed.)(2023 Forte)
— Allison Babka Jan 5 · v7.22.0
↳ Developer reply (Jan 7)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
whats the point of this!? never works.. all I get are errors.
— Doryan Galán Jan 5 · v7.22.0
↳ Developer reply (Jan 7)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★☆☆☆☆
The updates make the app useless. When I first started using the app the features were good and they worked properly. The more the updated they added the worse the app got. From saying the car was started after I start it through the app and the car never started, to unlocking the doors and the doors never unlock, to it saying my car needs to be moved in order to take a command, or locking my doors and then never locking but the app is saying they've been unlocked for hours.
— Blue Jan 5 · v7.22.0
↳ Developer reply (Jan 7)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
The app doesn't work often.
— Mindy Kiehl Jan 4 · v7.22.0
↳ Developer reply (Jan 4)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
love starting my car when its cold out.
— Shirley Rodgers Jan 4 · v7.22.0
↳ Developer reply (Jan 4)
Thanks for your love! If you have any questions, please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★★☆
updates are good and my remote features work from the app
— KeMi Da Jan 4 · v7.22.0
↳ Developer reply (Jan 4)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
horrible app! I love that I pay so much money and it's hit or miss if my car started or locked or not. RIP OFF
— David Alva Jan 3 · v7.22.0
↳ Developer reply (Jan 4)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
many options don't work
— Glenn Glover Jan 3 · v7.22.0
↳ Developer reply (Jan 3)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★☆☆☆☆
So I bought a car for $28,000 and you expect me to pay for the app so I can start the car? Buying a car isn't a music subscription. I shouldn't have to pay monthly or yearly. It baffles me that they locked features of a car behind a paywall. Also the remote start feature doesn't even work well on the app. You have to always use it twice. The key fob works right away. The response to me was other companies have been doing it since 2019 so we can do it too. bravo! capitalism. More money for you
— Demi A Jan 3 · v7.7.0 👍 13
↳ Developer reply (Jan 25)
The Kia Connect service has been a trial then paid subscription on equipped vehicles since 2019, and has similar pricing to that of other manufacturers. If you have any questions, please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
Awesome! You can do everything from the app from remote access to pay your monthly payment
— Bonnie Welch Jan 3
↳ Developer reply (Jan 3)
Thank you for your support! ^KW
★★★☆☆
lacking compared to the Tesla App
— R Roberts Jan 2 · v7.22.0
↳ Developer reply (Jan 3)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
Love my Kia Niro!
— Frank Johnson Jan 2 · v7.22.0
↳ Developer reply (Jan 3)
Thank you so much for your review! ^KW
★★★☆☆
Now it's freezing outside, I could use the climate settings before I get in the car. for some reason, I no longer see it on the app. I called your service center, and they said it doesn't support it (surprise, I used it before so it was there). Why is that, now? bring it back please. I have a 2025 Sorento for information.
— Phabienne Aladin Montgerard Jan 2 · v7.22.0
↳ Developer reply (Jan 3)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
Notification stating my vehicle is running. I'm standing beside my vehicle, vehicle is off. All these false notifications have been happening for weeks. Then it difficult to cancel the service. It states, it can be cancelled in the app. I can't tell! Then customer service is unavailable!
— Supa Shaq Jan 2 · v7.22.0 👍 1
↳ Developer reply (Jan 3)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
App is unreliable and API is hostile to end users trying to design a better experience
— Scott Wakely Jan 2 · v7.22.0
↳ Developer reply (Jan 3)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
excellent features!
— James Walters Jan 2 · v7.22.0
↳ Developer reply (Jan 3)
Thanks a lot for your rating and safe rides :) ^KW
★☆☆☆☆
tired of it telling me to move my car in order to start it due to low coverage. im not in a remote area and the coverage is fine. there is a fault in this app.ridiculous to pay for something that doesn't even deliver consistently.
— Jenn Kusnierek Jan 2 · v7.22.0
↳ Developer reply (Jan 3)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
I am writing to express my dissatisfaction with the Kia Connect service I purchased for a one-year term. The service ceased functioning entirely after only three months of use. A case was opened five weeks ago, yet I have not received any communication regarding its resolution. Despite contacting customer service on 27 separate occasions, the issue remains unresolved.
— Xusan Nazar Jan 2 · v7.5.0
↳ Developer reply (Jan 3)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
this is cool
— Laura Dale Jan 1 · v7.22.0
↳ Developer reply (Jan 1)
Glad you like it! :) ^KW
★☆☆☆☆
Kia Connect has never worked. The only response I got was "ur in Hawaii, um we need to reboot our server." I would think management would have a problem with this answer.
— Rebecca Alakai Jan 1 · v7.22.0
↳ Developer reply (Jan 1)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
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