📱 Kia Access — Monthly Reviews
2025-12 (Dec 1 – Dec 31) · 147 review(s) · App Store + Play Store (US)
📊 Monthly summary
147 Reviews | 3.03★ Avg rating | 66 Low (1–2★) |
vs last month Reviews +117 ▲ · Rating +0.36 ▲ · Low +49 ▲
📊 Last 6 months trend · Avg rating by store
🍎 App Store No reviews — | — | — | — | — | — | Jul 0 | Aug 0 | Sep 0 | Oct 0 | Nov 0 | Dec 0 |
| 🤖 Google Play Avg 3.0★ · 177 — | — | — | — | 2.7 | 3.0 | Jul 0 | Aug 0 | Sep 0 | Oct 0 | Nov 30 | Dec 147 |
|
🍎 App Store 0 · 🤖 Google Play 147
⚠️ Play Store: the API only provides reviews back to Dec 1, so this period may not be fully covered. The count shown is a lower bound.
Overall 4.72★ · 420,500 reviews · Current v7.31.1
No reviews in this period.
Overall 4.67★ · 100,014 reviews · Current vVaries with device
🚨 Attention needed — 66 review(s) at 1–2★
| ★★★★★ |
|
56 |
| ★★★★☆ |
|
8 |
| ★★★☆☆ |
|
17 |
| ★★☆☆☆ |
|
16 |
| ★☆☆☆☆ |
|
50 |
★★★☆☆
could make significant improvements
— Adam Dodson Dec 31 · v7.22.0
↳ Developer reply (Jan 1)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
forcing people to pay a monthly charge for app features after the price for these vehicles is highway robbery. plus stop forcing biometric sign in onto people, they also never answer here, always want you to call them
— Michael DeLuca Dec 31 · v7.22.0
↳ Developer reply (Dec 31)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
I've registered my vehicle and verified both the email and phone address but the app will not send a verified code to my phone number even after verification of the number.
— Queen Bee Dec 31 · v7.22.0
↳ Developer reply (Dec 31)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★☆
would like some more free features and saved login feature keep having to wait to do anything in the app.
— Keon Fraites Dec 30 · v7.22.0
↳ Developer reply (Dec 31)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★☆☆
the app is sketchy. it doesn't always work. other than that, the app is very helpful 👌
— Mrs. America Manley Dec 30 · v7.22.0
↳ Developer reply (Dec 31)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
works intermittently. really expensive subscription for it to work 25% of the time
— Nicole Adams Dec 29 · v7.22.0
↳ Developer reply (Dec 31)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★☆☆☆☆
why Kia connect doesn't work in Puerto Rico?
— Carlos Melendez Dec 29 · v7.22.0
↳ Developer reply (Dec 31)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
Kia will monitor you through the app. It's not the only way they do it.
— Jason Lee (Jey) Dec 29
↳ Developer reply (Dec 31)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
Asks for MFA but then cannot scroll down to select to get it. Quite annoying!
— Bill Ingham Dec 28 · v7.22.0
↳ Developer reply (Dec 31)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
So far I love the technology! It's only been a few hours and there is a learning curve..
— Danylle LeBlanc Dec 28 · v7.22.0
↳ Developer reply (Dec 31)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★★
awesome 👌
— Kheisa Vahnie Dec 28 · v7.22.0
↳ Developer reply (Dec 28)
Thank you for your support! ^KW
★★★☆☆
I signed up for all the features that was included in the package. After signing up, the temperature access was taken out of package. I have no way of remotely controlling the temperature in the car
— Katina Snyder Dec 28 · v7.22.0
↳ Developer reply (Dec 28)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
Remote commands are the only reason I use this app and they take 3-5 business days to complete.
— Gerald Lewis Dec 28 · v7.22.0
↳ Developer reply (Dec 28)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
love that I can track my car and see every detail about it from my phone as well as being able to start the car is simple amazing love love love it
— zala a Dec 26 · v7.22.0
↳ Developer reply (Dec 27)
Thanks for your love! If you have any questions, please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★★★
good
— W M Dec 26 · v7.22.0
↳ Developer reply (Dec 27)
Glad you like it! :) ^KW
★★★★★
works great
— Brandon Feerer Dec 26 · v7.22.0
↳ Developer reply (Dec 27)
Thank you for your support! ^KW
★★★★★
I love being able to start my car and choose if I want heat, defrost, etc.
— Catherine Kline Dec 26 · v7.22.0
↳ Developer reply (Dec 27)
Thanks a lot for your rating and safe rides :) ^KW
★★★★★
excellent
— Larry Lamson Dec 26 · v7.22.0
↳ Developer reply (Dec 27)
Thank you so much for your review! ^KW
★★★★★
Awesome app!
— Al Greene Dec 25 · v7.22.0
↳ Developer reply (Dec 27)
Glad you like it! :) ^KW
★★★★★
wonderful
— Rhonda Davis Dec 25 · v7.22.0
↳ Developer reply (Dec 27)
Thank you for your support! ^KW
★☆☆☆☆
can't conect
— Richard Drais Dec 25 · v7.22.0
↳ Developer reply (Dec 27)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
This app says it will install later but never does. I’ve tried 5 times on two devices. This needs to be fixed.
— Eddieuuu071 Lee Dec 25
↳ Developer reply (Dec 25)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★☆☆☆☆
I have to verify every time I log into my car now that needs to be fixed once you verify your verified
— John Reeves Dec 25 · v7.19.0 👍 2
↳ Developer reply (Dec 25)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
it freezes alot and doesn't respond erll
— kenneth browder Dec 24 · v7.22.0
↳ Developer reply (Dec 25)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
never works properly
— LaLa Dec 24 · v7.22.0
↳ Developer reply (Dec 25)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
get rid of multi factor. it doesn't work. who authorized this damn update. now the app is useless. time to buy a Ford
— Red Wolf Dec 24 · v7.22.0 👍 1
↳ Developer reply (Dec 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
the app really sucks
— John Yi Dec 24 · v7.22.0
↳ Developer reply (Dec 24)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★☆☆
Was great but they removed some features like remote climate control. why???
— Kaitlyn Drewett Dec 23 · v7.22.0
↳ Developer reply (Dec 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
good while it lasted, shouldn't have to pay for Kia access
— Hope Schroeder Dec 23 · v7.21.0
↳ Developer reply (Dec 24)
The Kia Connect service has been a trial then paid subscription on equipped vehicles since 2019, and has similar pricing to that of other manufacturers. If you have any questions, please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
because it doesn't work
— Liz Leonard Dec 23 · v7.22.0
↳ Developer reply (Dec 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
I love being able to schedule my remote starts and climate control! I also love that I can lock my car remotely because I always wonder if I locked my car doors, so if I am unsure I can just check my app. I love that I can turn on my horn and lights with my phone if I see a car prowler. its just all around great and makes me feel like my car is safe.
— Christina Rose Dec 23 · v7.22.0
↳ Developer reply (Dec 24)
Thanks a lot for your rating and safe rides :) ^KW
★☆☆☆☆
Considering the very high annual cost involved with the remote start function of this app, you think it would work well...... but it only works maybe 30-40% of the time. It's always saying to move the car, no network, etc, but the car is moved every day and is always in well covered network area. I also have a Ford F150, and the Ford app does all the same things that the Kia app does, except the Ford app is FREE and works 100% of the time..... DO BETTER KIA, I'm tired of paying for 30% success
— Mark Cumberland Dec 22 · v7.12.0 👍 2
↳ Developer reply (Dec 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Really enjoy having this app. I use it just about everyday.
— Jason & Damon Lard Dec 22
↳ Developer reply (Dec 24)
Thanks a lot for your rating and safe rides :) ^KW
★★★☆☆
Sometimes clitchy
— Lakeshia Marshall Dec 22 · v7.22.0
↳ Developer reply (Dec 24)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
easy great customer service
— adri ruvalcaba Dec 21 · v7.22.0
↳ Developer reply (Dec 24)
Thank you so much for your review! ^KW
★★★★★
lol at 68 im conquering the remote tech!
— Stan Brooks Dec 21 · v7.22.0
↳ Developer reply (Dec 24)
Thank you for your support! ^KW
★★☆☆☆
new update has removed the remote start climate control from my app. starting it remotely works half the time now thos needs fixed.
— Doug Smith Dec 21 · v7.22.0
↳ Developer reply (Dec 24)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
at first this was a great app. total control of my car. Now it constantly does not load despite multiple resets. nothing like paying for a service that works every once in a while. Irritating!
— Gregg Parrish Dec 20 · v7.22.0 👍 1
↳ Developer reply (Dec 20)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Works like it should.
— David McDaniel II Dec 19 · v7.22.0
↳ Developer reply (Dec 20)
Thank you so much for your review! ^KW
★★★★★
Good service. Thank you.
— Clyde Vandivort Dec 19 · v7.21.1
↳ Developer reply (Dec 20)
Thanks a lot for your rating and safe rides :) ^KW
★★★☆☆
Not the most intuitive or useful app.
— Glenn Gregoris Dec 19 · v7.22.0 👍 1
↳ Developer reply (Dec 20)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★☆☆☆
Since he update, it doesn't give you charge time to 80%, just the charge limit. New UI is nicer, but they bafflingly removed functionality, making it even less useful
— Kevin Anderson Dec 19 · v7.22.0 👍 1
↳ Developer reply (Dec 19)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
horrible
— Eduardo Mata Dec 18 · v7.22.0
↳ Developer reply (Dec 19)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
very glitchy and slow. ev driving history hasn't shown anything since November
— angela castagneto Dec 18 · v7.21.1
↳ Developer reply (Dec 19)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★☆☆☆☆
Basic features of the car are locked behind a paid subscription. besides the remote commands fail 50% of the time
— Cailean Pritchard Dec 18 · v7.22.0 👍 2
↳ Developer reply (Dec 19)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
handy! 😁
— Sarah Barendse Dec 18 · v7.21.1
↳ Developer reply (Dec 18)
Glad you like it! :) ^KW
★☆☆☆☆
difficult to use
— Philip Orso Dec 18 · v7.22.0
↳ Developer reply (Dec 18)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Ok thanks
— Jorge Zenquis Dec 18 · v7.21.1
↳ Developer reply (Dec 18)
Thank you for your support! ^KW
★★★★★
Great app
— Nicole JOSEPH Dec 18 · v7.21.1
↳ Developer reply (Dec 18)
Thank you so much for your review! ^KW
★☆☆☆☆
Why do you do this! Everything is fine with my Kia if I knew I had to deal with this I wouldn't of gotten a Kia!!
— linda cisneros Dec 17 · v7.20.2
↳ Developer reply (Dec 18)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
Update: Going to 1 star from 4. The price of the app is ridiculous for the features provided, and connectivity from app -> car is often abysmal. Requests often fail, only to work a minute later. For months they've had issues with heating being disabled in the car after turning on the car, if you had preheated the car. Something that should have been hotfixed in days and it took about 3 months in the winter of 2024 - or I stopped using the feature..
— Henrik Soerensen Dec 17 · v7.21.1 👍 11
↳ Developer reply (Dec 18)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Absolutely, love this application.It is a must have. The app is amazing I can track (extremely accurate) my car, start it, set up start schedule, and adjust temps. easy to navigate. the dealer helped us set everything up. have it in both my 2025 KIAs and couldn't imagine not having it! get a KIA get the app and enjoy the miles of smiles! I dont know what other people's issues are NO issues whatsoever here. I highly recommend you get the app if your car supports it
— Andres Cordero Jr Dec 17 · v7.21.1 👍 1
↳ Developer reply (Dec 17)
Thanks for your love! If you have any questions, please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★☆☆☆☆
there are issues adding/removing a secondary driver
— Mel Barnes Dec 17 · v5.3.0
↳ Developer reply (Dec 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
Sometimes it works, sometimes it doesn't.
— Craig Olwert Dec 16 · v7.21.1
↳ Developer reply (Dec 17)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
Constantly says "we're currently performing maintenance" then kicks you out without allowing you to login. Glad I didn't pay for this service. Remote start was flaky at best, usually failing to work. App never reports trouble codes or maintenance messages from the dashboard. So what good is it?
— F Gudio Dec 16 · v7.21.1
↳ Developer reply (Dec 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Very convenient!
— Cynthia Katz Dec 16 · v7.19.0
↳ Developer reply (Dec 17)
Thank you for your support! ^KW
★☆☆☆☆
worked for a year or two and now features like remote start and location are locked behind a subscription paywall
— Cody Schinning Dec 16 · v7.21.0
↳ Developer reply (Dec 17)
The Kia Connect service has been a trial then paid subscription on equipped vehicles since 2019, and has similar pricing to that of other manufacturers. If you have any questions, please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
app works very well
— Ted Galvani Dec 16 · v7.21.1
↳ Developer reply (Dec 17)
Thank you so much for your review! ^KW
★☆☆☆☆
the app worked great for like 3 months now it doesng work
— Brittani Goerner Dec 16 · v7.19.0
↳ Developer reply (Dec 17)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★★★☆☆
The remote charge feature is often giving an error message while other features like remote lock work just fine. The only reason I am paying for this is to get the remote charge to work, so it's very frustrating when it just decides to do its own thing
— Laetitia Agassi Dec 16 · v7.21.1
↳ Developer reply (Dec 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
Have to pay for remote start feature which only works 25% of the time. 75% of the time it says to move the car because it is out of range even though it's in a wide open space and even if you choose to turn the option to "lock the doors with remote start" on command it defaults back to "off" every time you use the app. Useless feature.
— carlos forester Dec 15 · v7.19.0 👍 3
↳ Developer reply (Dec 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Very convenient. Helps with the security and we'll being of your vehicle. Excellent app.
— anthony smith Dec 15 · v7.21.1
↳ Developer reply (Dec 17)
Thank you so much for your review! ^KW
★☆☆☆☆
car won't drive over 11 miles an hour and this says car is fine
— Mary Miller Dec 15 · v7.21.1
↳ Developer reply (Dec 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
who would ever think that you buy a brand new Kia and try to connect to "Kia Connect" and you can't for 2 to 4 weeks? Spoke several times to "agents" at Kia Connect and it would have probably had swayed me away from Kia. Had I known this. Granted, the wife loves the car, but still, we would hve looked at other options.
— jason blevins Dec 15 · v7.21.1
↳ Developer reply (Dec 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
This app that costs $16/mo can't figure out how to start the car when the doors are unlocked. what's worse is that a previous version of this app had logic to send the lock door command before the start command if necessary.
— Marshall Comisar Dec 15 · v7.21.1
↳ Developer reply (Dec 17)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★☆☆☆
My app has not detected my vehicle information in days. It doesn't start my vehicle on the set schedule or even when I use the press and hold feature. It's really upsetting and annoying especially considering the winter temperatures. Every time I go to my car after I'm expecting it to have started, it hasn't been and it's freezing cold out. Whatever the glitch is, must be on the app because I never had issues with this before. I would rate it a 4 based on its previous functionality, but not now.
— Samantha Coles Dec 15 · v7.21.1 👍 5
↳ Developer reply (Dec 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
great!!
— gama rodriguez Dec 15 · v7.21.1
↳ Developer reply (Dec 17)
Glad you like it! :) ^KW
★☆☆☆☆
app not working, update error
— Keith Richardson Dec 15
↳ Developer reply (Dec 17)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
the App needs a lot of work
— Steve M Dec 14 · v7.21.1
↳ Developer reply (Dec 17)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
manageable
— G M Dec 14 · v7.18.0
↳ Developer reply (Dec 17)
Thank you for your support! ^KW
★☆☆☆☆
slow and almost useless never gonna pay for this
— Michael Goad Dec 14 · v7.21.1
↳ Developer reply (Dec 14)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★☆☆☆
2 days after paying $160 for a yearly subscription and it won't respond because of "a bug". keeps telling me to clear cache. cache is clear, phone is brand new. coldest day of the year, why would I be able to remote start my car using the subscription I pay for?
— Jordan Schantz Dec 14 · v7.21.1 👍 1
↳ Developer reply (Dec 14)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
This app used to be great. Now this stupid thing wants Multi-Factor authentication on my phone STUPID!!!
— Slim Anetacs Dec 14 · v7.21.1
↳ Developer reply (Dec 14)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
Have to restart vehicle several times in very cold weather because app max time is only 10 minutes. App does not display vehicle internal temp.
— Dom Dec 14 · v7.21.1
↳ Developer reply (Dec 14)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Lots of features for the Kia K5! I also have a 2025 Toyota Tundra Platinum and the Toyata app does not have all the features the Kia app provides.
— Matt S Dec 14 · v7.21.1
↳ Developer reply (Dec 14)
Thank you so much for your review! ^KW
★★☆☆☆
kia services are too expensive!!!
— Janis Marie Holden Dec 13 · v7.21.1
↳ Developer reply (Dec 14)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
Doesn't work about half the time. It's always saying it can't remote start because the doors are unlocked, I go out to the car and check it, and all the doors are closed and locked. So I'm like, HUH??? The tracking (location) worked pretty well most of the time, but it could be really hit and miss at other times. I had premium free for 1 year. I didn't use half of the features, and the rest only worked when they wanted to... I'm sure not going to PAY for features that don't work half the time!
— Just Sayin' Dec 13 · v7.19.0 👍 4
↳ Developer reply (Dec 14)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★★★★
great
— Hugh Gooden Dec 13 · v7.19.0
↳ Developer reply (Dec 13)
Glad you like it! :) ^KW
★★★★★
great app easy to use, very convenient features
— Ruben Riojas Dec 13 · v7.19.0
↳ Developer reply (Dec 13)
Thank you for your support! ^KW
★★★★★
they where awesome
— Matthew davis Dec 12 · v7.21.1
↳ Developer reply (Dec 13)
Thank you so much for your review! ^KW
★☆☆☆☆
doesn't load most of the time
— Dave Boehler Dec 12 · v7.21.1
↳ Developer reply (Dec 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
It was working great and then in the last two days (12/11& 12/12). I can't log it, I get an Error message say: Error connecting to the Server, check your network connection, my network connection is fine. I googled the problem and it gave me a bunch of trouble shooting tips, tried them nothing has worked. I called the Customer Service number of the Kia Access app and they were of no help. It's a great app when it works, but I'm very disappointed with it at the moment.
— Glenn French Dec 12 · v7.21.1 👍 6
↳ Developer reply (Dec 13)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★☆☆☆☆
ruined a perfectly good app with 2MFA. can't warm up my wifes car for her from the couch in the morning or before she leaves work, can't unlock doors without both sets of keys being out with us.
— Martin Dec 12
↳ Developer reply (Dec 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
The app works very well. The Kia Connect service goes down occasionally but all in all works good.
— Jeff Schmeichel Dec 12 · v7.19.0
↳ Developer reply (Dec 13)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
They charge you 50k for a car then nickel and dime you for the App? Ridiculous! There's no way I'm paying $100 a year for this. Should be free
— Jeffery McNulty Dec 12 · v7.21.1
↳ Developer reply (Dec 13)
The Kia Connect service has been a trial then paid subscription on equipped vehicles since 2019, and has similar pricing to that of other manufacturers. If you have any questions, please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
you just forced me to update your app and now it doesnt work
— Kaitlyn Dec 11 · v7.21.1
↳ Developer reply (Dec 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
App remote start doesn't work half the time.
— Devon Karges Dec 11 · v7.21.1
↳ Developer reply (Dec 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
great app
— Kristin Anton 300k Suscribers Dec 11 · v7.21.1
↳ Developer reply (Dec 13)
Thank you so much for your review! ^KW
★★★★★
expensive but ...
— Jo Dec 11 · v7.21.0
↳ Developer reply (Dec 13)
Thank you for your support! ^KW
★★★☆☆
sometimes it works, sometimes it doesn't
— Loretta Hill Dec 11 · v7.21.1
↳ Developer reply (Dec 13)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★★★★
Very reliable app compared to other manufacturers.
— Reony Tonneyck Dec 11 · v7.19.0
↳ Developer reply (Dec 13)
We're always working hard to improve the app. Thanks for your download and feedback! ^KW
★★★☆☆
sometimes the app works, sometimes it doesn't
— rebecca b Dec 11 · v7.21.1
↳ Developer reply (Dec 13)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
rarely can I get this to work to start my car
— Cindy Gould Dec 11 · v7.21.1
↳ Developer reply (Dec 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
it's the best experience I've had with electronics for a vehicle 👍
— james levangie Dec 11 · v7.21.0
↳ Developer reply (Dec 13)
Thank you so much for your review! ^KW
★★★★★
I love this app I love that I can warm up my car and not have to worry that it will run a long time nice to know also when you forget to lock up the car doing an edit had this app a year and after a year they take certain things away so I can no longer start my car from inside the house under climate control and it doesn't let me know when my car is locked running or unlocked anymore I will on download it they don't tell you that you have to pay for it so I guess I'll be uninstalling it
— Lisa Palmiter Dec 11 · v7.21.1
↳ Developer reply (Dec 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
everytime it asks for you to update the app the system always goes down for maintenance
— Gabriel Martinez Dec 10 · v7.19.0
↳ Developer reply (Dec 13)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★☆☆☆☆
The app rarely works for remote start. Doesn't update, it's useless to me. Specially if I'm Mexico. No international service, no signal from Verizon. Already called customer service but I was told there is no service in Mexico, there is no way to pay for international service 😕
— Erica Dec 10 · v7.21.1
↳ Developer reply (Nov 22)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
works great. However, i think the last version was way better looking. after this latest update 12/25 my car will no longer start with the app. it won't refresh, wont lock the doors, nothing. i refresh it and it tells me it was refreshed 20mind ago and wont give me any info. maybe test the app after you update it. it actually worked before this update.
— Allen F Dec 10 · v7.19.0
↳ Developer reply (Dec 13)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
very 👍
— kim costello Dec 10 · v7.21.0
↳ Developer reply (Dec 13)
Glad you like it! :) ^KW
★★★★★
occasionally the remote start fails but other than that, I love this app and it offers a lot of information in one place.
— Bob Willits Dec 10 · v7.19.0
↳ Developer reply (Dec 13)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★★
Kia Access is awesome
— Victoria McNair Dec 10 · v7.21.0
↳ Developer reply (Dec 10)
Thank you so much for your review! ^KW
★☆☆☆☆
My app has not been able to update charge and fuel status since 12/5/2025. I reinstalled the app twice and that did not fix the issue. I'll keep trying periodically but it looks like the app no longer works
— Faith J Dec 10
↳ Developer reply (Dec 10)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★★★★
app is very user friendly and has alot of information about your vehicle
— Sharea Harris Dec 10 · v7.21.0
↳ Developer reply (Dec 10)
Thank you for your support! ^KW
★★★★★
I love being able to lock and unlock my car from my phone.
— Shauna Ireland Dec 10 · v7.21.0
↳ Developer reply (Dec 10)
Thank you so much for your review! ^KW
★★★★☆
only wish I could remote start for more than 10 minutes and do more than 2 schedules. but the app works great!
— Kaylen Chavez Dec 10 · v7.21.0
↳ Developer reply (Dec 10)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★☆
App is nice I just hate that you have to sign in all the time instead of staying signed in on my device
— Valerie Smith Dec 10 · v7.20.2
↳ Developer reply (Dec 10)
The app will sign out for security purposes. If your phone has Biometrics, you can use those to sign into the app quicker. If you have any questions, please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
I cannot control any remote functions on this application they are not even showing up. update: called customer service and they couldn't help they said they would have my issue fixed in a couple of days it's been over 2 weeks and have not heard anything back so im basically just wasting my money at this point to have no access to features.
— Mike Dec 10 · v7.21.0
↳ Developer reply (Dec 10)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
***Update: It still rarely works. Apparently my doors are just open forever. What happened?? The app was fine, then the last few months it never connects, or says my doors are open. This is an expensive app to not work. Please fix it!
— Katherine McMillan Dec 10 · v7.21.0
↳ Developer reply (Dec 10)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
very easy to use and very very helpful..Love it!
— Alicia Garza Dec 10 · v7.19.0
↳ Developer reply (Dec 10)
Thank you so much for your review! ^KW
★★★★★
Blackwell kia danville va. extremely impressive. Kelly was absolutely a great salesperson .. answered all my questions.. showed me how everything works. couldn't be more pleased..
— Rick Mclaughlin Dec 9 · v7.21.0
↳ Developer reply (Dec 10)
Thanks a lot for your rating and safe rides :) ^KW
★☆☆☆☆
Lately, its been refusing to connect to my car without an infotainment center reset this is the third time in a week I've been screwed by it losing connection. I'm questioning why I pay for this when other brands include the "premium" features as standard for free.
— Linden LaChance Dec 9 · v7.21.0
↳ Developer reply (Dec 10)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
I'm not a fan of this car so many things are not working or having problems with call customer service called you guys suck. I'm sorry I bought it.
— Kathie Okolski Dec 8 · v7.21.0
↳ Developer reply (Dec 10)
Please call Customer Care at 1-800-333-4542 Monday-Friday if you need any assistance with this issue for your car. Thank you! ^KW
★☆☆☆☆
DO NOT USE WASTE OF $$$!!! Remote start often doesn't work even when I can see the car! I changed the app numerous times to auto-lock doors before remote start but it doesn't save the setting and remote start fails over and over. Digital Key does not work with Google phones. Find my car works about half the time and the location map doesn't load. Very expensive annual fee. Doesn't show financing through Kia. App does not live up to the promise at all, very disappointed especially for the cost.
— Mark Perry Dec 8 · v7.21.0 👍 15
↳ Developer reply (Dec 10)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
The application is well suitable for the convenience of my K4 being ready when I am ready thank you Kia for the brilliant 💡
— Monique Caldwell Dec 7 · v7.21.0
↳ Developer reply (Dec 10)
Thanks a lot for your rating and safe rides :) ^KW
★★★★☆
the app works really well and I enjoy the features. however, you can turn on all the climate items and defroster, front and back, but there is no option for the heated windshield. please add that to the available options to control.
— Chris Chapman Dec 7 · v7.19.0
↳ Developer reply (Dec 7)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
It keeps stopping on me and won't let me sign in the app.
— April Curtis Dec 7 · v7.19.0
↳ Developer reply (Dec 7)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
After jumping through all of Kia's hoops, I now have an app that can whine at me for leaving the doors unlocked (but it won't lock them). Waste of time.
— David Benston Dec 6 · v7.19.0
↳ Developer reply (Dec 7)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★☆
Generally good but it needs some updates, I can't schedule other than at 10 minute increments 5 minutes would be more convenient. I can't seem to electrically preheat my windshield only the blower for it. It would be nice to be able to drive with just the app like my wife's tesla does.
— Peter van Hoof Dec 6 · v7.21.0
↳ Developer reply (Dec 7)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★★★
amazing
— Chris Love Dec 6 · v7.19.0
↳ Developer reply (Dec 7)
Glad you like it! :) ^KW
★★★★★
I love my Kia Sportage. I had a great experience purchasing my new vehicle. I recommend Jack Giambalvo Kia.
— Susan Bocek Dec 6 · v7.21.0
↳ Developer reply (Dec 7)
Thank you so much for your review! ^KW
★★☆☆☆
The status of my vehicle is not updating on the app a timely manner. I turn off the car to go inside a building and 5-10 minutes later when I am leaving, it shows that the vehicle is still running, so I can't start. Reading through other reviews, many others are having the same issue... it is unacceptable to tell me to call and offer upgrades on an app that salespersons were not transparent about features requiring a subscription. I am unhappy to be paying a subscription already...Fix the app!
— Bernards Family Dec 5 👍 3
↳ Developer reply (Dec 7)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Awesome car. professional sales
— Cynthia R Melendez Dec 5 · v7.21.0
↳ Developer reply (Dec 7)
Thanks a lot for your rating and safe rides :) ^KW
★★★★★
works great
— Mark Gonnella Dec 5 · v7.21.0
↳ Developer reply (Dec 7)
Thank you so much for your review! ^KW
★★★★★
I like it a lot it works for me. 🙂
— Mike Rast Dec 5 · v7.19.0
↳ Developer reply (Dec 7)
Thanks a lot for your rating and safe rides :) ^KW
★★★☆☆
I wish I could manually pre condition the battery when I turn the climate on while the car is plugged in.
— Michael Saucier Dec 5 · v7.21.0
↳ Developer reply (Dec 7)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★★★★
I love this feature
— Josie Booth Dec 5 · v7.19.0
↳ Developer reply (Dec 7)
Thanks a lot for your rating and safe rides :) ^KW
★★☆☆☆
So much functionality is locked behind a subscription. I personally don't love paying monthly to unlock features of hardware I've purchased.
— Patrick Henderson Dec 5 · v7.21.0
↳ Developer reply (Dec 7)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★☆☆
Meh.
— Abe “T” Froman Dec 4 · v7.21.0
↳ Developer reply (Dec 7)
Hello! Thank you for rating us. Please share your ideas on how we can make the app better at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★☆☆☆
not enough features. you should be able to schedule remote starts, length of time car is started, Ford's free app does more than what I pay for.
— debra yharbrough Dec 4 · v7.19.0
↳ Developer reply (Dec 4)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
I can never tell when my car is started remotely because no lights are on when the engine is running, STUPID!!!
— Curt Bliven Dec 4 · v7.21.0
↳ Developer reply (Dec 7)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★★★★★
we love the ability to locate vehicle, and ability to check if doors are locked. The start and warm up is nice in cold weather
— John Mcabee Dec 4 · v7.21.0
↳ Developer reply (Dec 4)
Thank you so much for your review! ^KW
★★★★★
We love our KIA!!
— Ken Sinclair Dec 4 · v7.21.0
↳ Developer reply (Dec 4)
Thanks a lot for your rating and safe rides :) ^KW
★☆☆☆☆
Rarely works and customer service sucks. Most apathetic and argumentative service I've ever dealt with. Not worth the money.
— Ryan Harper Dec 4 · v7.17.0
↳ Developer reply (Dec 4)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★☆☆☆☆
Buy a $35,000 car, get the full access app for one year. Shame on you Kia.
— Lee Hudson Dec 3 · v7.17.0
↳ Developer reply (Dec 4)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
So far, so good. 2025 Kia K5. A lot of call backs for updates and problems with cars catching on fire...so I heard on the news. I took mine back for all recalls and it's just fine...so far.
— Brandon Williams Dec 3 · v7.21.0
↳ Developer reply (Dec 4)
Thank you for your support! ^KW
★★★★☆
a little wonky at times.
— Mark Dec 3 · v7.21.0
↳ Developer reply (Dec 4)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
I am now spoiled by the ease of this
— Dave S Dec 3 · v7.21.0
↳ Developer reply (Dec 3)
Thank you so much for your review! ^KW
★☆☆☆☆
first attempt at remote start was a fail.
— kenneth bachmann Dec 3 · v7.21.0
↳ Developer reply (Dec 3)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★☆
app works intermittently
— Phillip Cox Dec 2 · v7.21.0
↳ Developer reply (Dec 3)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
love it!
— Steven Stuckey Dec 1 · v7.21.0
↳ Developer reply (Dec 3)
Thanks a lot for your rating and safe rides :) ^KW
★☆☆☆☆
the app never works
— Sara Owen Dec 1 · v7.19.0
↳ Developer reply (Dec 3)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★☆☆
lock doors with remote start. they shouldn't have to be 2 separate commands and the start not work if doors are unlocked. my subaru automatically locked the doors when starting the car, if needed. please update this
— Kyle Haydt Dec 1 · v7.21.0
↳ Developer reply (Dec 3)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
love love love this app vestal thing ever, if you don't have it go get it NOW
— Evette Prince Dec 1 · v7.21.0
↳ Developer reply (Dec 3)
Thanks for your love! If you have any questions, please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect ^KW
★★★★★
love being able to control my climate settings from in the house.
— Tracy Dawkins Dec 1 · v7.21.0
↳ Developer reply (Dec 3)
Thank you so much for your review! ^KW
★★★★☆
looking forward to more customization in the future.
— Glenn Snyder Dec 1 · v7.21.0
↳ Developer reply (Dec 3)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★★★☆☆
New to kia the app is giving all issues most complain about. However, so far I've been able to continuously access it if I don't close it. Then I access it via the open apps button.
— JessaFaith 81 Dec 1 · v7.19.0
↳ Developer reply (Dec 3)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
I just use the app for less half a day, my first feeling is satisfactory, at least compared with the previous app I used.
— Man Tong Chau Dec 1 · v7.21.0
↳ Developer reply (Dec 3)
Thank you for your support! ^KW
Appbot · monthly digest