📱 Kia Access — Monthly Reviews
2025-11 (Nov 1 – Nov 30) · 30 review(s) · App Store + Play Store (US)
📊 Monthly summary
30 Reviews | 2.67★ Avg rating | 17 Low (1–2★) |
vs last month Reviews +30 ▲ · Rating +2.67 ▲ · Low +17 ▲
📊 Last 6 months trend · Avg rating by store
🍎 App Store No reviews — | — | — | — | — | — | Jun 0 | Jul 0 | Aug 0 | Sep 0 | Oct 0 | Nov 0 |
| 🤖 Google Play Avg 2.7★ · 30 — | — | — | — | — | 2.7 | Jun 0 | Jul 0 | Aug 0 | Sep 0 | Oct 0 | Nov 30 |
|
🍎 App Store 0 · 🤖 Google Play 30
⚠️ Play Store: the API only provides reviews back to Nov 23, so this period may not be fully covered. The count shown is a lower bound.
Overall 4.72★ · 420,999 reviews · Current v7.31.2
No reviews in this period.
Overall 4.66★ · 100,178 reviews · Current vVaries with device
🚨 Attention needed — 17 review(s) at 1–2★
| ★★★★★ |
|
8 |
| ★★★★☆ |
|
4 |
| ★★★☆☆ |
|
1 |
| ★★☆☆☆ |
|
4 |
| ★☆☆☆☆ |
|
13 |
★★★★☆
Overall good - one suggestion: We are able to schedule remote start. it would be ideal to have a reminder pop-up 10 hours before. If my car is in the garage, I don't want it remote starting.
— Donna Uelman Nov 30 · v7.21.0
↳ Developer reply (Dec 3)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
you pay for a app that only works sometimes
— Shaun Hanson Nov 30 · v7.21.0
↳ Developer reply (Dec 3)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
Customer service along with their roadside service is outstanding.
— Melvin Roberts Nov 30 · v7.21.0
↳ Developer reply (Nov 30)
Thanks a lot for your rating and safe rides :) ^KW
★☆☆☆☆
buggy and prone to not working
— Erica Lacher Nov 30 · v7.12.0
↳ Developer reply (Nov 30)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
unreliable when needed most. should never have to be paid for.
— B.081 Nov 30 · v7.21.0
↳ Developer reply (Nov 30)
Please send us screenshots and details on issues you may have experienced to us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect Thank you! ^KW
★★★★★
extremely helpful
— CHAOS (April Henderson) Nov 30 · v7.21.0
↳ Developer reply (Nov 30)
Thank you for your support! ^KW
★☆☆☆☆
the app is very dated and doesn't have basic walk away lock features like most cars with fobs from 10 years ago which is kind of mind blowing. Holding a button just to send the command is a poor experience, and the features on the app are very limited. I came from a Tesla so may be spoiled with a great app but have used a Chevy volt and that also has a much better experience. As a PM that loves an incredible UX for apps like this, I find KIA access extremely underwhelming compared to its comp.
— Andrew H Nov 29 · v7.21.0
↳ Developer reply (Nov 29)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
The times for my drive history are off by 5 hours, Slow laggy commands. buggy alerts. I had a free trial of ultimate but see no reason to subscribe.
— Ian Steedman Nov 29 · v7.21.0
↳ Developer reply (Nov 29)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
easy and helpful
— Vivian Rivera Nov 26 · v7.21.0
↳ Developer reply (Nov 27)
Thank you for your support! ^KW
★★★★☆
Some obvious features missing ..
— Jason “JayMastaJay” Lehrbaum Nov 26 · v7.12.0
↳ Developer reply (Nov 27)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★★☆☆☆
The app is OK, but it feels odd that Kia sells a $50,000 car, then charges extra for more app features. For this price range, more functionality should be included. It’s also not very helpful for tracking service. The app rarely updates when the dealer performs maintenance, so the service section isn’t reliable. Overall, it works, but for a vehicle in this price range, more features should be included without an additional subscription. Edit: called Kia and they gave me pricing info. No help.
— Joseph Wolfe Nov 26 · v7.21.0 👍 11
↳ Developer reply (Nov 26)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
my navigation is locked, can't remove from screen. dashboard screen shows I'm always driving thru a school zone. Chevy system is better
— Dyno Dan Nov 26 · v7.20.3
↳ Developer reply (Nov 27)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
This is a well thought out app that has many features to check the status of your vehicle.
— Michael Kant Nov 26 · v7.19.0
↳ Developer reply (Nov 27)
We're always working hard to improve the app. Thanks for your download and feedback! ^KW
★☆☆☆☆
Everything it's a subscription now. I refuse to be part of that. The dealership racks up the price, then the bank, then the manufacturer with these extras, they can shove it back in thier hole. I won't pay anymore to have features to access or control the car. Not more paid subscriptions!!
— Timo Ancan Nov 26 · v7.19.0
★★★★★
excellent system, easy to use.
— Carlos Tirado Nov 26 · v7.21.0
↳ Developer reply (Nov 27)
Thank you so much for your review! ^KW
★☆☆☆☆
it won't update or lock my car
— Nicole McLaughlin Nov 25 · v7.12.0
↳ Developer reply (Nov 26)
Please message us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with details on this issue and any screenshots so we can help troubleshoot! ^KW
★★★★☆
A must have with a EV
— Samuel Hurst Nov 25 · v7.20.3
↳ Developer reply (Nov 26)
Thank you so much for your review! ^KW
★★★★☆
nice little car
— Pastor Robert L Bryant Jr Nov 25 · v7.20.3
↳ Developer reply (Nov 26)
Glad you like it! :) ^KW
★★★★★
works great we love our car
— Diane Ringeman Nov 25 · v7.21.0
↳ Developer reply (Nov 26)
Thanks a lot for your rating and safe rides :) ^KW
★★★☆☆
3 stars for annoying me with review requests.
— Matt Gard Nov 25 · v7.21.0
★☆☆☆☆
Latest update is AWFUL. The app was perfectly functional and user-friendly, but the latest couple of updates made it touchy and difficult to use. The old app had all the icons for functions on one screen. The new app makes you swipe left, right, or up to find the icons for various functions and features. It's easy to accidentally hit the wrong button now. I hate it and regret paying for it. This app update is so terrible that I will not renew my Kia Connect subscription if they don't fix it.
— Spadarkly S Nov 24 · v7.21.0 👍 1
↳ Developer reply (Nov 26)
Thank you for your feedback! Please let us know anymore feedback or questions you may have at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect so we can help you! ^KW
★☆☆☆☆
worce updated. Probably they use AI for create user interface....
— Artur Kukharski Nov 24 · v7.20.3 👍 1
↳ Developer reply (Nov 26)
Please contact us at https://ksupport.kiausa.com/ConsumerAffairs/Message/NewMessage *On step 3, Sub Category select Kia Connect with any questions you may have for this issue, so that we can help. Thank you! ^KW
★☆☆☆☆
Installation was a breeze. Activation was impossible. No joke, hyperbole, exageration, or misrepresentation. After 9 failed attempts to activate the account, even the dealership staff agreed further attempts were futile; we simply gave up!!!!
— C. G. Nov 24
↳ Developer reply (Nov 26)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★☆☆☆
I can rarely log in. I get an error almost every time I try. " We cannot process your request. Please try again" For what I pay for the service, it should work.
— Nichole Fox Nov 24 · v7.20.3
↳ Developer reply (Nov 26)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
never works!!
— Laura Noyes Nov 23 · v7.20.3
↳ Developer reply (Nov 23)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
very good 👍
— Asmaa Yaseen Nov 23 · v7.20.3
↳ Developer reply (Nov 26)
Glad you like it! :) ^KW
★☆☆☆☆
very bad. doesn't open
— Haim Mizrahi Nov 23 · v7.20.3
↳ Developer reply (Nov 26)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★☆☆☆☆
Disappointed that your company would want to make money off someone for the remote start, etc. AND I wasn't told about it when I bought the car. I'll never buy another Kia.
— Kimberly Quiggle Nov 23 · v7.20.3
↳ Developer reply (Nov 26)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
★★★★★
I love my 2025 Telluride. Still learning all its quirks but I couldn't be more happy
— Tee Augustine Nov 23 · v7.20.3
↳ Developer reply (Nov 26)
Thanks a lot for your rating and safe rides :) ^KW
★★☆☆☆
Cool app. WAY TOO MANY password prompts!!! Every time you switch screens, the app prompts for a password. If your fingerprint scanner doesn't work, you're screwed.
— David White Nov 23 · v7.20.3
↳ Developer reply (Nov 23)
Please call us at 844-886-9411 for help and follow up on this issue. Thank you! ^KW
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